Lucas Dudley
Norwich,CT
Summary
Results-driven professional with extensive experience in staff training and supervision. Known for effective communication and problem-solving skills, fostering team collaboration to achieve operational excellence and enhance customer satisfaction.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Designer
Home Depot
Uncasville, Connecticut
2021.06 - Current
- Designed product displays to enhance customer engagement and drive sales.
- Created product designs in alignment with specifications.
- Maintained brand consistency across all visual communications and promotional materials.
- Collaborated with cross-functional teams to develop marketing materials and promotions.
- Provided training and support to junior designers on best practices and tools.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Diagnosed technical issues and provided effective solutions to customers.
- Provided technical support to customers in person, over the phone and via email.
- Collaborated with team members to streamline installation processes.
- Ensured installations and services ran properly and were following policies and installation warranties.
- Communicated with customers to schedule appointments and confirm details.
- Completed paperwork accurately for service orders and installations.
- Assisted customers with their warranty claims.
- Responded quickly to emergency repair requests from customers.
- Trained new hires on safety protocols and installation techniques.
- Led the New Associates for the whole store, cross training for each department the new associates would be in.
- Led safety team to enforce compliance with company policies and standard operating procedures.
- Maintained inventory of tools and equipment for efficient operations.
Fast Food Manager
McDonald's
Norwich, Connecticut
2019.09 - 2021.06
- Managed daily operations to ensure smooth restaurant functioning.
- Trained and supervised staff on food preparation and customer service standards.
- Developed employee schedules to optimize workforce productivity during peak hours.
- Ensured compliance with health and safety regulations consistently throughout shifts.
- Resolved customer complaints promptly to enhance overall dining experience.
- Implemented inventory control procedures to maintain stock levels efficiently.
- Coordinated promotional events to boost sales and attract new customers.
- Monitored cash handling procedures to ensure accuracy and prevent discrepancies.
- Managed team of 10-15 employees in fast-paced environment.
- Adhered to company policies and procedures while enforcing them among all employees.
- Ensured compliance with all local health regulations related to food safety.
Sales Associate
GNC Stores
Meriden, Connecticut
2018.02 - 2018.10
- Conducted personalized health assessments for diverse client populations.
- Developed tailored nutrition plans based on individual health goals.
- Provided education around the importance of healthy eating, physical activity, sleep, stress management, and other lifestyle factors.
- Educated clients on physical fitness techniques and exercise routines.
- Facilitated group workshops promoting healthy lifestyle choices and habits.
- Provided ongoing support and motivation to clients during their wellness journey.
- Conducted weekly one-on-one sessions with clients to review progress against established goals.
- Monitored client progress and adjusted plans for effectiveness.
- Collaborated with healthcare professionals to enhance client care strategies.
- Provided emotional support throughout the coaching process by listening attentively without judgment or criticism.
Retail Sales Associate
Spencer's Gifts
Waterford, Connecticut
2014.11 - 2016.03
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained store displays and ensured merchandise was organized and appealing.
- Collaborated with team members to achieve sales goals and enhance customer service.
- Stocked shelves, arranged products, and monitored inventory levels regularly.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Sales Associate
Journeys Shoes
Waterford, Connecticut
2014.06 - 2016.01
- Assisted customers in selecting footwear and accessories to meet their needs.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Collaborated with team members to achieve daily sales goals and objectives.
- Handled customer complaints in a professional manner.
- Maintained clean and organized store displays to enhance product visibility.
- Restocked merchandise and ensured inventory was up-to-date on the sales floor.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Ledyard High School
Ledyard Center, CT2014-06
Skills
- Product design
- Visual merchandising
- Brand consistency
- Design software proficiency
- Visual communication design
- Layout design
- Marketing collaboration
- Project management
- Project presentations
- Inventory control
- Retail operations
- Staff training
- Employee training
- Staff development
- Employee orientation
- Team building
- Collaboration skills
- Time management
- Creative problem solving
- Problem resolution
- Problem-solving aptitude
- Analytical skills
- Data analysis
- Process improvement
- Process development
- Tech-Savvy
- Attention to detail
- Superb eye for detail
- Creative and artistic
- Originality
- Decision-making
- Effective communication
- Teamwork
- Multitasking
- Punctual and dependable
- Employee orientation
- Retail operations
- Plan projects
Languages
English
Professional
Spanish
Limited
Timeline
Designer
Home Depot
2021.06 - Current
Fast Food Manager
McDonald's
2019.09 - 2021.06
Sales Associate
GNC Stores
2018.02 - 2018.10
Retail Sales Associate
Spencer's Gifts
2014.11 - 2016.03
Sales Associate
Journeys Shoes
2014.06 - 2016.01
High School Diploma -
Ledyard High School