LUCAS ESSY

• Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
• Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
• Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
• Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.

• Recommended brand products to customers, highlighted benefits and redirected objections to secure a sale.

Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.

• Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

• Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.

• Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.

• Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.

• Responsible for serving food and mixing and serving alcoholic beverages to customers.

• Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.