Lucas Geller
Coldstream,BC, Canada
Summary
Dedicated customer service individual with over 2 years of experience in both employed and volunteer positions, including grocery assistant management, and restaurant hosting in the hospitality industry. Committed to delivering exceptional service.
Overview
2025
2025
years of professional experience
Work History
Host
Earls Kitchen + Bar
09.2024 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by warmly greeting and seating guests upon arrival.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Front-End Assistant Manager
Market Basket/DeMoulas Super Markets Inc
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized checkout environment to enhance the customer and associate experience
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Swiftly and efficiently assisting the checkout staff with their needs, such as overrides, safe drops, price checks, schedule changes, and supplying their lunch breaks.
Volunteer Inflight Cabin Crew Member
WestJet
- As a volunteer cabin crew member my duties consist of ensuring the safety and comfort of the guests on board, and helping out the flight attendants with responsibilities they have on board such as collecting garbage, inflight meal service, announcements, answering questions asked by guests, and enhancing the guest experience on board the best I can
- Noting that I am not a real cabin crew member hired by westjet, ensuring I stay out of the way in an emergency situation and let the cabin crew do what they are trained to do and this is just a personal customer service experience
Education
High School Student -
W.L Seaton Secondary, L'Ecole Secondaire
Vernon, BC06-2028
Skills
- Professional appearance
- Safety awareness
- Team player mentality
- POS software
- Telephone reception
- Reservations
Websites
Personal Information
Date of Birth: 12 August 2009
Citizenship: United States & Canada
Workskills
- Punctuality
- Reliability
- Flexible
- Dedicated work ethic
Languages
English
Full Professional
French
Limited Working
Timeline
Host
Earls Kitchen + Bar
09.2024 - 11.2024
Front-End Assistant Manager
Market Basket/DeMoulas Super Markets Inc
09.2023 - Current
Volunteer Inflight Cabin Crew Member
WestJet
High School Student -
W.L Seaton Secondary, L'Ecole Secondaire
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