Lucas Giannini

• Contributed to various departments over 10 years which included front-end, café, deli, dairy associate, promoted to dairy manager.

Deli/ Café:

• Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
• Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
• Monitored food production to verify quality and consistency.

Dairy:

• Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
• Coordinated promotional activities alongside marketing teams to drive awareness of special offers on dairy items, increasing sales volume during peak seasons.
• Answered questions from customers and discussed new products placed in dairy cases.

• Worked side by side with Realtor & Productivity Coach of Keller Williams Real Estate mentor and contributed marketing strategies to create/edit/monitor social media content
• Worked with comparative market analysis (CMA) and understand web traffic
• Acquire, develop, practice, refine communication skills for customer service and professionalism
• Practice strategies to expand marketing channels and attract new customers
• Attend meetings with prospective clients
• Support marketing admin and team in daily tasks & perform additional responsibilities as required by business needs
• Assisted in the planning and execution of successful product launch events.
• Enhanced social media engagement through regular posting and audience interaction.