Lucas Graham

Facilitated live table games including blackjack, roulette, baccarat, and poker in a high-volume casino environment, ensuring accuracy, integrity, and strict adherence to gaming regulations. Engaged players with professionalism and enthusiasm, delivering an immersive and entertaining experience while maintaining a courteous and composed demeanor under pressure. Managed chips, cards, and bets efficiently while monitoring for irregularities or suspicious behavior to ensure fair play. Collaborated closely with security and pit bosses to uphold casino procedures and patron safety. Demonstrated strong knowledge of game rules, odds, and payouts, contributing to guest satisfaction and return visits.

Served food and beverages to over 500 guests weekly in a fast-paced, high-volume environment, providing timely, friendly, and professional service. Accurately took orders, processed cash and credit transactions, and maintained smooth operations by monitoring and restocking bar inventory. Consistently upsold menu items to enhance guest experience and drive sales. Completed extensive bartending training with a focus on spirits, sake, and wine.

Worked in a physically demanding, fast-paced environment that strengthened critical thinking, teamwork, and problem-solving skills. Handled customers belongings with care, professionalism, and respect. Developed strong leadership abilities and adaptability through coordinating moves and responding effectively to dynamic, on-site challenges.

As a Manager at Chick-fil-A, I was responsible for overseeing all front-of-house operations, including the drive-thru. My role encompassed managing team members, ensuring high levels of customer satisfaction, maintaining order accuracy and store cleanliness, and handling any service issues that arose. I coordinated employee breaks and shift transitions to maintain efficiency and morale, ensured speed and accuracy during peak hours, and led the training and onboarding of new staff. Additionally, I was entrusted with opening and closing procedures, as well as managing cash handling and financial transactions throughout the store.