Summary
Overview
Work History
Education
Skills
Languages
Timeline
Training
Generic

Lucas Hackner

Onalaska

Summary

Dynamic worker with hands-on experience in all fields of customer service with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

8
8
years of professional experience

Work History

Kohler / Rehlko Customer Service Operations

Kohler Co / Rehlko
10.2021 - Current
  • Worked independently as well as part of a team to handle the daily operations of a customer service team.
  • Processed orders, credits/debits, invoices, shipments/ deliveries, as well as returns.
  • Worked with the sales team catering to specific customer want and needs to ensure their satisfaction.
  • Demonstrated respect, friendliness and willingness to help customers with any questions or support needed.
  • Learned the ins and outs of Power Bi, Service Cloud, SAP, and EXCEL.

Outside Yard Forklift Operator

Menards
02.2020 - 09.2021
  • Worked well independently and on a team to solve problems.
  • Served as a friendly, hardworking, and punctual employee.
  • Organized and prioritized work to complete assignments in a timely, efficient manner.

Special Events

Pepsi.Co
05.2019 - 08.2019
  • Worked with one other individual to build trailers full of Pepsi product.
  • Delivered trailers to and from special events.
  • Worked at some events keeping the products stocked.
  • Helpful team member by riding along with Pepsi technicians assisting them however needed.

Branch Manager

College Works Painting
01.2018 - 08.2018
  • Successfully sold, managed, and produced over $40,000 worth of paint jobs.
  • Managed 12 different clients
  • Managed payroll as well as hiring and firing employees

Warehouse and Delivery

Slumberland
06.2017 - 08.2017
  • Pulled orders for delivery and loaded them onto a truck.
  • Road along on the truck for delivery.
  • Carefully maneuvered furniture inside the customers house.
  • Assembled the furniture exactly where the customer desired.

Education

Bachelors - Marketing with Emphasis in Sales

University of Wisconsin - Eau Claire
Eau Claire, WI
05.2021

Skills

  • Adaptability
  • Computer Skills
  • Fast Learner
  • Leadership Skills
  • Time management
  • Attention to detail
  • Computer skills
  • Active listening

Languages

Spanish
Limited Working

Timeline

Kohler / Rehlko Customer Service Operations

Kohler Co / Rehlko
10.2021 - Current

Outside Yard Forklift Operator

Menards
02.2020 - 09.2021

Special Events

Pepsi.Co
05.2019 - 08.2019

Branch Manager

College Works Painting
01.2018 - 08.2018

Warehouse and Delivery

Slumberland
06.2017 - 08.2017

Bachelors - Marketing with Emphasis in Sales

University of Wisconsin - Eau Claire

Training

  • Excel
  • Power BI
  • Service Cloud
  • SAP
  • Outlook
  • Microsoft Teams

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