Lucas Hartmann
Knoxville,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food and automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, and speed with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Entry Level Automotive Technician
Goodyear Tire & Rubber
2024.05 - 2024.08
- Completed customer orders and warranty services according to manufacturer specifications.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Customer Service Cashier
AutoZone
2023.11 - 2024.08
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Managed cash as well as cashless transactions.
Lifeguard
Boomers Park
2023.04 - 2024.08
- Observed weather and water conditions and alerted visitors to potential dangers.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
Kitchen Hand
Juana's Pagodas & Sailors Grill
2022.06 - 2023.04
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Plated and presented food following chef requirements.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Transported food items from storage areas to kitchen for prepping.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Followed recipes and chef instructions to prepare food correctly.
Crew Member
Culver's Restaurant
2021.12 - 2022.07
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
BBA - Business Administration And Management
The University of Tennessee - Knoxville
Knoxville, TN05.2027
High School Diploma -
Navarre High School
Navarre, FL05.2024
Skills
- Customer Service
- Issue Resolution
- Merchandise Restocking
- Payment Collection
- Product Merchandising
- Customer Complaint Resolution
- Inspecting vehicles
- First Aid
- Safety oversight
- Food Preparation
- Surface cleaning
- Basic Recordkeeping
Timeline
Entry Level Automotive Technician
Goodyear Tire & Rubber
2024.05 - 2024.08
Customer Service Cashier
AutoZone
2023.11 - 2024.08
Lifeguard
Boomers Park
2023.04 - 2024.08
Kitchen Hand
Juana's Pagodas & Sailors Grill
2022.06 - 2023.04
Crew Member
Culver's Restaurant
2021.12 - 2022.07
BBA - Business Administration And Management
The University of Tennessee - Knoxville
High School Diploma -
Navarre High School
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