Lucas Heidel
Knoxville,TN
Summary
Highly motivated individual with the goal to grow and lead. Dedicated to improving the perceptions of the industry and tackling challenges that present themselves. Documented strengths in relationships, sales, and growing accounts and territories.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
Clayton Appalachia
03.2018 - Current
- Assist in growing the perception of the industry
- Managing accounts and help develop relationships
- Improving and maintaining inventory levels to insure high turn rates
- Training customers on the value and importance of customer experience
- Participating and speaking at plant meetings
- Interact with the design team with product changes and creation of new models
- Involved in budget reviews and learn how to set budgets
- Help create, edit, and revise sales literature and marketing material
- Improving my knowledge of status reports and BOM reports
- Work with service to insure successful partnerships and homeowner happiness
- Learning to lead and be a vital part of the team
Customer Success Manager
Tru Homes
07.2016 - 03.2018
- Coordinated and handled a high volume number of partners and customers
- Learned to manage high quote, high call, and high demand volumes in regards to customer needs
- Managed the cleanup of warranty cards and old inventory levels
- Participated in the initial rollout of Clayton Go and Build A Quote
- Helped manage backlog growth and production mix
- Assisted with setting up new business and distribution points
Basketball Coach
Knox County Schools
06.2010 - 03.2018
- Acted as a positive role model for team participants and in the community
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Managed Drills and practice sessions daily
- Involved in meetings to prepare for practices and games
- Directed meetings with players, coaches, and parents
Proshop Staff, Waiter, and Bartender
Beaver Brook Country Club
07.2009 - 07.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Helped plan and execute tournaments and events
- Maintained the facilites ex. Driving range, carts, etc
- Participated in helping choose and sell clothing items in the pro shop
Administrative Assistant
YMCA
06.2015 - 06.2016
- Assisted in opening the building in the mornings
- Catered to the needs of the customers
- Helped managed membership set ups
- Restocked supplies and maintained stock levels
Laborer
Charles A Wells Tile Company
06.2007 - 07.2008
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Arts - History
The University of Tennessee - Knoxville
Knoxville, TN03.2015
Skills
- Highly motivated and consistent
- Quickly and effectively finishes tasks
- Relationship building
- Growth mindset
- Team first
- Reliable
Timeline
Customer Success Manager
Clayton Appalachia
03.2018 - Current
Customer Success Manager
Tru Homes
07.2016 - 03.2018
Administrative Assistant
YMCA
06.2015 - 06.2016
Basketball Coach
Knox County Schools
06.2010 - 03.2018
Proshop Staff, Waiter, and Bartender
Beaver Brook Country Club
07.2009 - 07.2016
Laborer
Charles A Wells Tile Company
06.2007 - 07.2008
Bachelor of Arts - History
The University of Tennessee - Knoxville