Lucas Henderson
Triple H Service, INC
MERIDEN,New Hampshire
1
Certification
22
years of professional experience
Results-driven Lead Technician with over 22 years of experience in automotive repair and 6 years small business management. Skilled in mentoring staff and establishing high service standards that improve operational efficiency and customer satisfaction.
Work History
Owner/Lead Technician
5 Years 11 Months- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements to streamline workflows and reduce operational costs.
- Mentored staff on best practices, enhancing team productivity and skill development.
- Established service standards that improved overall client retention rates.
Lead Technician
4 Years 7 Months- Supervised daily operations and workflow of automotive repair processes.
- Diagnosed complex vehicle issues using advanced diagnostic tools and systems.
- Implemented process improvements to enhance repair turnaround times and service quality.
Technician
1 Year- Diagnosed and repaired vehicle electrical systems using advanced diagnostic tools.
- Executed routine maintenance tasks, ensuring optimal vehicle performance and customer satisfaction.
- Collaborated with service advisors to provide accurate service recommendations based on customer needs.
Technician
5 Years- Trained junior technicians on best practices for diagnostics and repair processes.
- Streamlined workflow processes, improving efficiency in the service department operations.
- Implemented quality control measures to enhance service accuracy and reduce rework rates.
Junior Technician
6 Years- Operated and maintained various technical equipment to ensure optimal performance.
- Assisted senior technicians in troubleshooting complex system issues and implementing solutions.
Education
GED
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Certification
Heavily certified with Ford Motor Company in several areas.
Timeline
Owner/Lead Technician
Triple H Service, INC
2020.08 - CurrentRead More
Lead Technician
Plainfield Automotive
2016.01 - 2020.08Read More
Technician
Miller Volkswagon
2015.01 - 2016.01Read More
Technician
Claremont Ford
2010.01 - 2015.01Read More
Junior Technician
Flanders & Patch
2004.01 - 2010.01Read More
Mascoma Regional High School
GED
Read More