Lucas Hercules
Everett,MA
Summary
Motivated customer service professional with expertise in resolving complaints and managing reservations. Strong multitasker with excellent time management skills, eager to contribute to a positive customer experience and support team goals.
Overview
3
3
Languages
2
2
Certifications
4
4
years of professional experience
Work History
Coaching Assistant
Everett Soccer Club
Everett, Massachusetts
05.2023 - Current
- I assisted the head coach with setting up drills, performing examples, and helping the players do the drills correctly.
- Helped the children get involved in what we were doing.
- I communicated with the head coach about what would be most beneficial for the kids.
Customer Service Representative
Town line Luxury Lanes
Malden, MA
06.2024 - 10.2026
- Resolved customer complaints promptly and effectively to ensure satisfaction.
- Handled reservations and coordinated lane assignments for guests.
- Provided information on pricing, promotions, and special events at the venue.
- Maintained cleanliness and organization of the customer service area.
- Collaborated with team members to enhance the overall guest experience.
- Processed payments and managed cash register operations accurately.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Close down the register, and close down the establishment for the night.
Education
High School Diploma - Carpentry
Everett High School
Everett06-2027
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Multitasking and organization
- Tri- Lingual
- Organization skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Certification
OSHA 10 Construction
Affiliations
Varsity Athlete
Timeline
Customer Service Representative
Town line Luxury Lanes
06.2024 - 10.2026
Coaching Assistant
Everett Soccer Club
05.2023 - Current
High School Diploma - Carpentry
Everett High School