Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Lucas Hernandez

Commerce City,CO

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager of Operations

Autozone
Commerce City, CO
01.2024 - Current
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Make schedules for team members.
  • Unloading and signing off on large semi-truck drop-offs.
  • Managed daily operations of sales department, including supervision of staff members.
  • Identified and developed new markets for products or services.

Sales Floor Manager

King Soopers
Green Valley, CO
02.2022 - 11.2023
  • Conducted regular meetings with staff members to discuss new initiatives and goals.
  • Developed promotional campaigns designed to increase brand awareness through print media, online advertising platforms, radio spots.
  • Maintained up-to-date records of employee attendance, scheduling shifts accordingly, and addressing any issues related to absenteeism or tardiness promptly.
  • Recruited, trained, coached, and evaluated staff members on their performance.
  • Analyzed financial data such as sales reports, profit and loss statements, inventory levels. to identify areas of improvement.
  • Developed strategies for increasing sales and profitability by analyzing current trends, monitoring competitors' activities, and recommending changes in products or services.

General Store Manager

Cricket Wireless
Sacramento, CA
03.2019 - 01.2022
  • Inspected store premises regularly to maintain cleanliness and a safe working environment.
  • Analyzed competitive pricing strategies and adjusted prices accordingly.
  • Drafted strategic plans for increasing customer satisfaction levels.
  • Established relationships with vendors to ensure timely delivery of merchandise.
  • Conducted regular meetings with employees to discuss current operations issues.
  • Provided customers with information about product features and assisted them in selecting items.
  • Developed and managed annual budget for the store.
  • Supervised receiving, stocking, merchandising, display maintenance and other related tasks.

Education

High School Diploma -

Del Campo High School
Fair Oaks, CA
06-2021

Skills

  • Logistics Management
  • Inventory Management
  • Customer Retention
  • Document Control
  • Organizational Management
  • Performance reporting
  • Customer Service
  • Marketing
  • Staff Training
  • Goal Setting
  • Team Building/Leadership
  • Data Management
  • Customer Relationship Management
  • Team Leadership
  • Strategic Partnerships

Affiliations

  • I like to fish on my days off and love to spend time with family and friends

Accomplishments

  • One of the youngest store managers in Sacramento California.
  • caught a 20 pound catfish
  • bought my own car at 18

Certification

  • I have a motorcycle license.

Timeline

Manager of Operations

Autozone
01.2024 - Current

Sales Floor Manager

King Soopers
02.2022 - 11.2023

General Store Manager

Cricket Wireless
03.2019 - 01.2022

High School Diploma -

Del Campo High School

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Lucas Hernandez