Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucas Hernandez

Greenville,MI

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

8
8
years of professional experience

Work History

Office Manager

the topper shop
Greenville, MI
03.2025 - Current
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Supervised staff members, organized schedules and delegated tasks.

Sales Manager

O'Reilly Auto Parts
Belding, MI
11.2023 - 11.2024
  • Established relationships with key clients, while maintaining existing customer base.
  • Identified and developed new markets for products or services.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Managed daily operations of sales department, including supervision of staff members.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Cashier/customer Service

Citgo Gas Station
Greenville, MI
09.2022 - 03.2023
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.

Salad Bar Attendant

Outback Steakhouse
Kentwood, MI
04.2021 - 09.2021
  • Conducted regular inspections of salad bar area to identify any potential hazards or sanitation issues.
  • Sanitized cutting boards, knives and other equipment used for food preparation according to health department guidelines.
  • Monitored temperatures of refrigerators and freezers containing salad bar items to ensure proper storage conditions were maintained at all times.
  • Maintained a clean, organized workstation and ensured all food safety standards were followed.
  • Performed daily cleaning tasks such as sweeping floors, wiping down counters and washing dishes.
  • Communicated effectively with kitchen staff regarding orders placed by customers at the salad bar station.

Recruiter/trainer

tradesman international
Grand Rapids, MI
09.2017 - 02.2019
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Collaborated with hiring managers to understand position requirements.

Education

High School

Greenville High School
Greenville, MI
06-2017

Skills

  • Customer service
  • Office administration
  • Scheduling
  • Communication
  • Time management
  • Technical support
  • Problem solving
  • Team building
  • Organizational skills
  • Clear oral/written communication
  • Workflow optimization
  • Credit and collections

Timeline

Office Manager

the topper shop
03.2025 - Current

Sales Manager

O'Reilly Auto Parts
11.2023 - 11.2024

Cashier/customer Service

Citgo Gas Station
09.2022 - 03.2023

Salad Bar Attendant

Outback Steakhouse
04.2021 - 09.2021

Recruiter/trainer

tradesman international
09.2017 - 02.2019

High School

Greenville High School

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