Lucas Hillman

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Developed comprehensive reports on quality metrics, enabling management to make informed decisions on strategies.
• Coached employees through day-to-day work and complex problems.

Heavily team based and intensive work delivering and preparing customer vehicles.

Work with MA on regulations and licensing.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.