Lucas Hopkins
Mount Washington,KY
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed as a State Fair Server and Booth Builder. Proven ability to multitask and engage guests effectively while maintaining cleanliness standards. Successfully resolved customer complaints, enhancing guest satisfaction and fostering positive relationships. Proficient in cash handling and POS systems.
Overview
1
1
year of professional experience
Work History
State Fair Server and Booth Builder
Entrepreneur
Louisville, KY
07.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
No Degree -
Thomas Nelson High School
Coxs Creek, KYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Supply restocking
- Relationship management
- Multitasking and organization
Timeline
State Fair Server and Booth Builder
Entrepreneur
07.2022 - 08.2023
No Degree -
Thomas Nelson High School