LUCAS ITO
MILILANI,USA
Summary
Detail-oriented individual with exceptional writing, communication and problem-solving skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Assembly Technician
NWS Assembly Services
06.2024 - Current
- Increased retailer's product quality by assembling 10 to 15 bicycles per day with careful attention to safety standards.
- Volunteered to dismantle 17 damaged bicycles for removal to significantly improve work environment for employees in inventory area.
- Accurately fulfilled various customer and store requests for assembly and repair of grills, bicycles, furniture, wheelbarrows and toolboxes with 95% satisfaction rate.
Cook
Zippy's (FCH Enterprises)
02.2022 - 06.2024
- Accurately communicated with front-of-house staff to complete 100+ orders per hour during breakfast, lunch and dinner rushes
- Simultaneously managed up to 4 different stations to prepare grilled, fried, and soup food items within 8 minutes or less
- Memorized over 50 menu items and maximized efficiency by calculating prep time and creating methods to coordinate with other stations
Member Services Representative
Planet Fitness
01.2021 - 12.2021
- Resolved 40+ member inquiries and issues per week via phone and in-person with 92% customer satisfaction rate
- Operated front desk solo at peak hours, accommodating 50+ members per hour with enthusiastic greetings and hospitality
- Managed all janitorial services for 288 member facility, including restroom maintenance, equipment sanitization and restocking responsibilities
Cashier
Longs Drugs
09.2014 - 05.2015
- Interacted with 70+ customers per day, providing friendly and earnest service at all times
- Operated POS register by processing 1000+ transactions purchases and refunds per month during holiday seasons
- Resolved at least 20 customer inquiries and issues per week via phone and in-person with 80% customer satisfaction rate
Education
High School Diploma -
Mililani High School
Mililani, HI05.2012
Skills
- Attention to detail
- Adaptability and flexibility
- Problem-solving aptitude
- Organizational skills
- Effective communication
- Multitasking capacity
- Teamwork and collaboration
- Technical writing
- Analytical thinking
Awards
Eagle Scout, 04/01/12
Timeline
Assembly Technician
NWS Assembly Services
06.2024 - Current
Cook
Zippy's (FCH Enterprises)
02.2022 - 06.2024
Member Services Representative
Planet Fitness
01.2021 - 12.2021
Cashier
Longs Drugs
09.2014 - 05.2015
High School Diploma -
Mililani High School
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