Lucas Jacques
Clearfield,UT
Summary
Quick, efficient and able to work safely in high stress situations. Able to troubleshoot issues quickly and find effective solutions. Able to work well with others and lead when necessary.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Amnesty Floor Responder
Amazon
Salt Lake City, UT
01.2024 - Current
- Responsible for recovering fallen products and Amazon Robotics drive units to ensure effective operation of the Amazon Robotics floor
Amnesty Responder / Quarterback
Amazon
Sparrows Point, MD
03.2021 - 12.2023
- Responsible for recovering Amazon Robotics drive units and recovering fallen products to ensure the Robotics Floor operates efficiently.
- Responsible for supervising Amnesty Responders to ensure all operation and safety procedures are being followed. Data deep-diving for root cause analysis and providing feedback to senior leadership.
Delivery Manager
Chick-fil-A
Pasadena, MD
07.2020 - 03.2021
- Managed drivers and ensured customer orders were on time and of good quality. Responded to all customer service calls regarding delivery orders.
Team Member
Chick-fil-A
Pasadena, MD
07.2019 - 07.2020
- FOH customer service and drive-thru operations.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD07-2020
Skills
- Root cause analysis
- Data deep diving
- Leadership
- Troubleshooting
Certification
- CompTIA A+
Timeline
Amnesty Floor Responder
Amazon
01.2024 - Current
Amnesty Responder / Quarterback
Amazon
03.2021 - 12.2023
Delivery Manager
Chick-fil-A
07.2020 - 03.2021
Team Member
Chick-fil-A
07.2019 - 07.2020
High School Diploma -
Glen Burnie High School