Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucas Kasztner

Boca Raton

Summary

Experienced in high-volume restaurant environments. Knowledgeable about sales and service strategies, methods for coaching junior employees and techniques for improving revenue by promoting items and taking advantage of upsell opportunities. Advanced user of Point-of-Sale systems and familiar with restocking supplies, maintaining clean customer and work areas and accurately handling money.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
05.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Cashier

Cinemark
03.2022 - 08.2022
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

General Merchandiser /Inbound

Target
05.2021 - 03.2022
  • Unloaded and sorted supply trucks with high attention to detail and efficiency.
  • Restocked and merchandised products to encourage strong sales.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Kept sales floor attractive and customer ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
  • Maintained organized back storage room to support efficient restocking.
  • Helped customers locate products and processed special orders for customers seeking out of stock items.
  • Marked clearance products with updated price tags.
  • Stocked and rotated products, supplies, and paper goods to optimize freshness.

Barista

Starbucks
09.2020 - 07.2021
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every [30 minutes].
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Listened carefully to customer requests and created personalized, delicious beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Prep Cook

Macy's
09.2018 - 07.2020
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Trained and assisted new kitchen staff members.

Cashier

Sears
11.2017 - 04.2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Operated cash register to record all transactions accurately and efficiently.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with special services, account updates and promotional options.

Education

Bachelor of Arts - Organizational Leadership

Arizona State University
Tempe, AZ
12-2025

Skills

  • Sales proficiency
  • Coffee expertise
  • Leadership experience
  • Health and Safety Standards
  • Quality Management
  • Hospitality service expertise
  • Excellent memory

Timeline

Shift Supervisor

Starbucks
05.2022 - Current

Cashier

Cinemark
03.2022 - 08.2022

General Merchandiser /Inbound

Target
05.2021 - 03.2022

Barista

Starbucks
09.2020 - 07.2021

Prep Cook

Macy's
09.2018 - 07.2020

Cashier

Sears
11.2017 - 04.2018

Bachelor of Arts - Organizational Leadership

Arizona State University

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