Lucas Knight
Billerica,MA
Summary
Organized, personable and dependable professional who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Team Member
Dunkin' Donuts
01.2018 - 11.2018
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Visitor Services Associate
Decordova Sculpture Park And Art Museum
05.2017 - 08.2018
- Provided gallery and grounds security, answered general questions, and provided information on exhibits and attractions.
- Addressed, resolved or escalated issues to management personnel to satisfy customers.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Successfully and efficiently rotating between multiple positions, including security, reception, admissions, and event management.
- Responded quickly to emergency situations to assess and deal with issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated cash register for cash and credit transactions quickly and accurately.
Sub Specialist
Augusta Subs
08.2019 - 03.2020
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
- Cleaned, stocked and restocked workstations and display cases.
- Prepared food items such as meats and poultry for frying purposes.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Washed, cut and prepared foods designated for cooking.
- Received and fulfilled orders quickly, correctly, and politely.
Motor Clothes Sales Associate
High Octane Harley-davidson
03.2023 - Current
- Assisted customers with selecting and sizing clothing, protective gear and accessories based on individual needs.
- Greeted customers, identified needs and provided product advice.
- Cleaned, closed, and secured department at end of shift.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Processed incoming stock and documented product information to manage inventory levels.
- Used point-of-sale systems to process payments and check inventory levels.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Successfully and efficiently counted, recorded, and deposited daily cash earnings.
Internet Sales Specialist
High Octane Harley Davidson
09.2023 - 11.2023
- Boosted online sales by developing and implementing effective internet marketing strategies.
- Increased customer satisfaction with timely response to inquiries and providing accurate product information.
- Provided exceptional customer service through prompt communication via phone, email, and live chat text support, resolving issues efficiently.
- Utilized sales platforms effectively to set and manage incoming appointments.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Sales Administrative Assistant
High Octane Harley Davidson
11.2023 - Current
- Performed prompt and accurate data entry and spreadsheet management.
- Mentored junior salesman and other team members, providing guidance on best practices and technical expertise to support their professional growth.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates.
- Identified flaws in existing systems and implemented targeted improvements for enhanced performance.
- Generated and maintained thorough and accurate logs of store invoices, team performance metrics, and real-time deal activity.
Education
Shawsheen Vocational Technical High School
Billerica, MA06.2017
Skills
- Overseeing Security Details
- Photography
- Fast Learner
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Stocking and Replenishing
- Managing Multiple Tasks
- Document Preparation
- Salesforce proficiency
- Performance Tracking
- Report Generation
- Strong Organization
- CRM Management
- Administrative Support
- Scheduling
- Problem-Solving
- Customer relations and communications
Timeline
Sales Administrative Assistant
High Octane Harley Davidson
11.2023 - Current
Internet Sales Specialist
High Octane Harley Davidson
09.2023 - 11.2023
Motor Clothes Sales Associate
High Octane Harley-davidson
03.2023 - Current
Sub Specialist
Augusta Subs
08.2019 - 03.2020
Team Member
Dunkin' Donuts
01.2018 - 11.2018
Visitor Services Associate
Decordova Sculpture Park And Art Museum
05.2017 - 08.2018
Shawsheen Vocational Technical High School