Lucas Kroh
Orange City,FL
Summary
Accomplished Registered Nurse with a diverse background in patient care, including roles in acute care nursing, dialysis, and hospice. Skilled in medication management, demonstrated through improved patient outcomes and satisfaction. Skilled in clinical judgment and relationship building, ensuring high-quality, personalized care across various medical settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Holley Tuning Group
06.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties with our tuning products, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Boosted first-call resolution rates with efficient communication skills and extensive first hand knowledge of our products.
- Manage email inboxes with an average of 40 emails a day along with inbound phone calls
Project Manager
Steadfast Garage
10.2023 - Current
- Planned, designed, and scheduled phases for custom and restoration projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained communication and workflow between our own shop and others involved with projects
- Ensured customer's concerns were addressed to provide the best quality results matching their desires
Hospice Registered Nurse Case Manager
Gentiva Hospice
10.2022 - 10.2023
- Collaborated with medical director to optimize medication regimens for symptom management in terminally ill patients.
- Managed complex caseloads effectively, prioritizing tasks based on rapidly changing patient acuity levels and caregiver's needs.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
- Monitored and evaluated patient progress, adjusting care plans accordingly to ensure optimum comfort during the process.
Dialysis Registered Nurse
DaVita Dialysis
12.2013 - 07.2022
- Provided hemodialysis, peritoneal dialysis, and plasmapheresis services to patients in both the outpatient/chronic and acute/inpatient setting.
- Collaborated with interdisciplinary team members to ensure optimized care for my patients, including their transition from inpatient to the outpatient chronic setting.
- Improved patient outcomes through diligent monitoring of vital signs and timely intervention when necessary.
- Reduced complications by accurately assessing patients'' needs and adjusting treatment plans accordingly.
Registered Nurse, Medical-Surgical Unit
AdventHealth
06.2011 - 12.2013
- Started my career here as a floor nurse and later transitioned to charge nurse of a bustling 34-bed unit
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Mentored new staff members and nursing students, fostering a supportive learning environment within the unit. Encouraged students to participate in procedures on our floor to gain insight and experience.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
Education
Associate of Science - Registered Nurse
Daytona State College
Daytona Beach, FL06-2011
Certification
- Registered Nurse License (RN) - State of Florida
- Multi-state compact license
- CPR/AED Certification, American Red Cross
Timeline
Technical Support Representative
Holley Tuning Group
06.2024 - Current
Project Manager
Steadfast Garage
10.2023 - Current
Hospice Registered Nurse Case Manager
Gentiva Hospice
10.2022 - 10.2023
Dialysis Registered Nurse
DaVita Dialysis
12.2013 - 07.2022
Registered Nurse, Medical-Surgical Unit
AdventHealth
06.2011 - 12.2013
- Registered Nurse License (RN) - State of Florida
- Multi-state compact license
- CPR/AED Certification, American Red Cross
Associate of Science - Registered Nurse
Daytona State College
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