Lucas Lazzaretto
Deerfield Beach,FL
Summary
Dynamic professional with extensive experience in logistics and customer service, notably at Agez Transportation. Proven expertise in vehicle inspection and maintenance, ensuring safety compliance and timely deliveries. Strong problem-solving and active listening skills fostered positive customer relationships, enhancing satisfaction and operational efficiency. Committed to excellence in all aspects !
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Truck Driver
Agez transportation
Coconut Creek, FL
05.2024 - 05.2025
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Hooked and unhooked trailers from tractor and converter dollies.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
General Manager
My Pizza Place
Pompano Beach, FL
06.2017 - 04.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Car Salesperson
M5 automarcas
Sao Paulo, Sao Paulo
06.2012 - 08.2015
- Provided follow-up customer service after a car sale was completed.
- Advised customers on financing options and warranties available for their purchase.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Maintained customer satisfaction by providing prompt, reliable service.
- Greeted customers and provided product information.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Developed relationships with potential buyers through phone calls and emails.
- Conducted test drives for prospective buyers.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
Education
CDL Certification License - CDL Driving
American Trucking School
Miami02-2024
Advance English Certification - English Language
International Preparatory School
Boca Raton06-2017
High School Diploma -
Colegio Amorim
Sao Paulo11-2013
Skills
- Customer service
- Time management
- Safety compliance
- Problem solving
- Active listening
- Team collaboration
- Logistics coordination
- Order picking and processing
- Traffic law knowledge
- DOT compliance
- Long-haul driving
- Tractor-trailer driving specialist
- Vehicle inspection
- Equipment maintenance
Languages
English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual
Italian
Limited
Affiliations
Strong passion and interest in vehicles and motorcyles, including maintenance, repairs and customization.
Committed in maintaining a healthy lifestyle, including daily workouts and occasional sports.
Being trilingual, i enjoy meeting new people, developing connections and relationships. Adventurous in nature, i have traveled to many countries, helping me learn new languages and people skills throughout my travels.
Family orientated, i come from a large family based in Sao Paulo, Brazil. My greatest pleasure is spending time with my wife and daughter, creating memories together.
References
References available upon request.
Timeline
Truck Driver
Agez transportation
05.2024 - 05.2025
General Manager
My Pizza Place
06.2017 - 04.2024
Car Salesperson
M5 automarcas
06.2012 - 08.2015
CDL Certification License - CDL Driving
American Trucking School
Advance English Certification - English Language
International Preparatory School
High School Diploma -
Colegio Amorim
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