Lucas Luciano Gaudio
Plantation,FL
Summary
My objective is to obtain the position as Front Desk agent to provide smooth and conflicts free functioning of that vital area of the hotel/hospitality experience.
My role has always been to create and maintain pleasant work environment, providing high levels of organizational effectiveness, communication, and safety.
Driven with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Always looking for a new challenge and to move up the ladder of the hospitality world.
Overview
10
10
years of professional experience
Work History
HOST
The capital grille
10.2022 - Current
- Preparing several assets of the restaurant in preparation of opening our doors everyday
- Greeting guests in a cordial manner
- Manage reservations with open table, making sure to honor all special requests
- Confirming reservations a day in advance to properly plot the floor plan
- Resource management
- Make sure all servers get a manageable number of tables and guests
- Receive and distribute take out orders amongst my team and make sure they are impecable before the guest arrives
- Providing a helping hand to other members of the staff even when those tasks are not part of my job description
- Inventory management
- When dessignated as that shift's 'board-runner' order my team members to either sit a guest at a specific table or to set up a table in advance of their arrival so they don't have to wait
- If not dessignated as 'board-runner' do the above tasks that my co-worker sees fit
- While not a part of my job, i have allways kept cleanliness as one of my top priorities considering this is a fine dining restaurant
- Any down time available I have, I try to clean or polish the assests of the main entrance to create a more inviting image to our guests
ASSISTANT MANAGER
SILVER TRIUMPH LLC
11.2021 - Current
- Identifiying potential properties we could make a proffit from
- Manage the transactions and capital exchanges of the llc
- Seek out and filter potential contractors
- Assist my superior in what ever they may need
- Resource management
- Conduct showings of the renovated properties and close sales or receive offers wich would be forwarded to the investors to discuss
- Receive, catalogue and distribute high end materials/goods needed for the construction or landscaping of the properties
- Inventory management
- While on-site on a day where contractors are working, manage the workers and guard the interests of the investors to ensure work is completed in a timely manner while keeping costs down
- Reach out to potential buyers as well as working on leads
FRONT DESK AGENT
MARRIOT RESIDENCE AVENTURA
03.2022 - 07.2022
- Being the friendly and cooperative employee which the guest first interacts with
- Describing in detail all the services and amenities guests have access to
- Check-ins and check-outs using OPERA
- Key creation
- Resource management
- Working diligently and going out of my way to help guest in every possible way
- Providing a helping hand to other members of the staff
- Setting up the reservations in advance to the guest's arrival
- Sadly, i moved 50 minutes away from this location and was forced to resign
HOTEL AND EVENTS ASSISTANT MANAGER
SHERATON MAR DEL PLATA HOTEL
12.2021 - 02.2022
- Managed occupation numbers, promotions, private events and the front office
- Managed high level accounts
- Was in charge of the outreach for new accounts
- Assisted with the event planning, including associated travel and logistical arrangement
- Would personally wine and dine high level clients who had a previous bad experiences during their stay
- If needed, i would also make the schedule for one of the two restaurants in the hotel
- Managed part of the transition the company underwent when Marriot purchased Starwoods, this happened years before
- However, as Argentina is a troubled country in terms of its economy, most of those changes took years to be implemented and i happened to straighten the last few updates and structural re-arrangements
- I was recalled by family to Argentina to help manage this hotel for a brief period of time only as i wanted to get back to the USA as fast as posible
- The reason for this was that the previous manager in charge took an extended sick leave due to a serious condition
FRONT DESK AGENT
URBANICA: THE HOTELS
01.2021 - 11.2021
- Being the friendly and cooperative employee which the guest first interacts with
- Describing in detail all the services and amenities guests have access to
- Check-ins and check-outs using a program called Open Room
- Key creation using both a physical device to make keycards and a different system which allowed guests to use their phones as the room keys
- Resource management
- Working diligently and going out of my way to help guest in every possible way
- Managing and coordinating the valet parking system to make sure guests vehicles are safely taken care off and back in time at the guests requested schedule
- Providing a helping hand to other members of the staff
- Setting up the reservations in advance to the guest's arrival
HOTEL ADMINISTRATIVE ASSISTANT MANAGER
SHERATON BUENOS AIRES HOTEL & CONVENTION CENTER
01.2015 - 12.2016
- Analyzed and scanned employee records, correspondence and answered phones
- Update records, files, reservations, and answered inquiries from guests
- Handle incoming and outgoing mail, including date, stamping, and distributing incoming mail
- Assisted with the event planning, including associated travel and logistical arrangement
- Screened all visitors and directed them to correct employee or office
- Coordinate, scheduled and arranged meeting and travel calendar, including business and social events
- Ordered all offices supplies, typing contracts, maintaining lead logbook for Convention Center
Education
Bachelor’s degree - Hotel management and Tourism
Argentine Business University
BUENOS AIRES, CAPITAL FEDERAL01.2020
Skills
- Bilingual Spanish/English
- Time management
- Problem-solving
- Adaptability
- Knowledge of products and brand philosophy
- Leadership
- Organization
- Flexibility
- Microsoft Office
- Customer service
- Telephonic manners
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Professional appearance
References
Upon Request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
French
Elementary
Timeline
HOST
The capital grille
10.2022 - Current
FRONT DESK AGENT
MARRIOT RESIDENCE AVENTURA
03.2022 - 07.2022
HOTEL AND EVENTS ASSISTANT MANAGER
SHERATON MAR DEL PLATA HOTEL
12.2021 - 02.2022
ASSISTANT MANAGER
SILVER TRIUMPH LLC
11.2021 - Current
FRONT DESK AGENT
URBANICA: THE HOTELS
01.2021 - 11.2021
HOTEL ADMINISTRATIVE ASSISTANT MANAGER
SHERATON BUENOS AIRES HOTEL & CONVENTION CENTER
01.2015 - 12.2016
Bachelor’s degree - Hotel management and Tourism
Argentine Business University
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