Summary
Overview
Work History
Education
Skills
Professionalawards
Accomplishments
Timeline
Generic

Lucas Luke

Miami Beach,FL

Summary

Skilled Teller with background in financial transactions and customer service. Strong understanding of banking regulations and compliance procedures. Proficient in cash handling, cross-selling bank products and maintaining high levels of customer satisfaction. Previously contributed to improvement of branch sales through effective client relationship management. Through my past and current work experience, I am fully equipped to immediately become a positive asset to your company. With over 10 years of successful customer service experience, I am well prepared and capable to take on new challenges and look forward to delivering the same, if not greater, successes to your company as I have done in the past.

Overview

15
15
years of professional experience

Work History

Teller

First Horizon Bank
Miami Beach, Florida
05.2023 - Current
  • Providing outstanding customer service on a daily basis, interacting with diverse clientele.
  • Handling various types of financial accounts, including checking, savings, and lines of credit.
  • Managing day-to-day branch transactions, including withdrawals, deposits, cash advances, etc.
  • Contributing a positive outlook and energy to the branch culture on an everyday basis.
  • Assist co-worker with overrides, counting the vault, buying and selling money, and performing audits.
  • Performed daily reconciliation of teller drawer within established limits.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.

Nathan’s Video Bar
01.2020 - Current
  • Mixologist
  • Ensure a clean working environment for customers as well as other employees
  • Oversee all start and end of day duties including tallying up and verifying all cash and credit card transactions
  • Adhere to proper alcohol handling sanitation and safety procedures
  • Coordinate daily supply inventory for bar and submits order to supervisor
  • Ensure smooth operation of bar services during absence of supervisor
  • Able to Multi-Task, High Energy Level, Oral Communication and Great Customer skill
  • Successfully train all new bar staff.

Financial Service Associate

TD Bank
Miami Beach, FL
02.2020 - 05.2022
  • Handling various types of financial accounts, including checking, savings, and lines of credit.
  • Managing day-to-day branch transactions, including withdrawals, deposits, cash advances, etc.
  • Providing customers with quick and accurate responses, as well as suggesting the best options for customers.
  • Assist co-workers with overrides, counting the vault, buying and selling money, and performing audits.
  • Ensured that all customer inquiries were answered promptly and completely.
  • Processed transactions quickly and accurately in accordance with established procedures.
  • Provided accurate information regarding fees, commissions, regulations related to financial services.
  • Researched and evaluated clients' financial objectives and risk tolerance levels.

Customer Sales and Service Representative

Wells Fargo
Miami Beach, FL
08.2015 - 12.2019
  • Providing outstanding customer service on a daily basis; interacting with diverse clientele
  • Handling various types of financial accounts including: checking, savings, and lines of credit
  • Managing day-to-day branch transactions including withdrawals, deposits, cash advances, etc
  • Contributing positive outlook and energy to the branch culture on an everyday basis
  • Providing customers with high quality service
  • Interviewing potential new employees; leading new employee orientation to ensure all employees trained to the same level of excellence.
  • Operated point-of-sale systems accurately and efficiently to process customer orders quickly.
  • Resolved customer complaints promptly and efficiently.
  • Greeted customers and answered inquiries in a professional manner.
  • Identified opportunities for process improvement within the customer service department.

Lead Server Trainer

Applebee's Neighborhood Grill & Bar
Augusta, GA
05.2012 - 08.2015
  • Generating higher sales by analyzing operations and creating improvements to service and culinary plans.
  • Leading a team of over 10 staff members in key areas including service, hospitality, sales, and loss prevention.
  • Creating visually appealing merchandise displays.
  • Provided support during peak times when additional staff was needed at restaurants.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Evaluated effectiveness of training programs by tracking improvement in employee skillset over time.
  • Developed evaluation forms to measure employees' understanding of the material presented during training sessions.

Assistant Manager

Stevi B's Pizza Buffet
Martinez, GA
06.2009 - 08.2012
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.

Education

Bachelor’s Degree in International Business - International Business

Winthrop University
Rock Hill, South Carolina

Skills

  • Fraud Detection
  • Customer Relationship Building
  • Drawer balancing
  • Regulatory Compliance
  • Safe and vault operation
  • Financial Services
  • Strong sense of banking ethics
  • Cash Handling
  • Excellent time management skills
  • Exceptional customer service
  • Strong Work Ethic
  • Excellent communication skills

Professionalawards

Wells Fargo Peak Performance Champion, 2016

Accomplishments

Wells Fargo, Peak Performance Champion, 2016

  • Top 1% Performer of Greater East Georgia Region

Timeline

Teller

First Horizon Bank
05.2023 - Current

Financial Service Associate

TD Bank
02.2020 - 05.2022

Nathan’s Video Bar
01.2020 - Current

Customer Sales and Service Representative

Wells Fargo
08.2015 - 12.2019

Lead Server Trainer

Applebee's Neighborhood Grill & Bar
05.2012 - 08.2015

Assistant Manager

Stevi B's Pizza Buffet
06.2009 - 08.2012

Bachelor’s Degree in International Business - International Business

Winthrop University

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Lucas Luke