Overview
Work History
Education
Summary
Skills
Accomplishments
Work Availability
Work Preference
Software
Timeline
Lucas Mallia

Lucas Mallia

Assistant Operations Manager
San Diego,CA
"What is the world's greatest lie? It's this: that at a certain point in our lives, we lose control of what's happening around us, and our lives become controlled by fate."
Paulo Coelho

Overview

3
3
years of professional experience
1
1
Language

Work History

Assistant Operations Manager

CHHJ MOVING
San Diego, CA
11.2023 - Current
  • Collaborated with team leaders to enhance SOP’s, markedly reducing customer complaints/claims and employee overtime
  • Crafted and implemented operational strategies which resulted in simultaneous reduction in expenses and 25% increase in profitability over projected gains
  • Handled customer complaints and provided alternatives and/or solutions to ensure resolution with an almost perfect customer satisfaction rate
  • Made daily logistical decisions to improve efficiency and profitability of teams.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

SMALL BUSINESS OWNER, Owner/Operator

04.2021 - Current
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits
  • Conferred with customers to understand needs and finalize purchase orders
  • Resolved issues quickly through meticulous research and quick decision making
  • Managed financial functions such as operations budgeting, accounts payable, and accounts receivable
  • 5-star seller with over 3000 sales and excellent customer service record.

Team Leader

College Hunks Hauling Junk & Moving
San Diego, CA
02.2023 - 11.2023
  • Created and managed project plans, timelines and budgets.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Assisted in recruitment to build team of top performers.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Wingman

College Hunks Hauling Junk and Moving
San Diego, CA
11.2022 - 02.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Community Habilitation Specialist/ Job Coach

THE NICHOLAS CENTER
Port Washington, NY
03.2021 - 09.2022
  • Supervised diverse team of employees training adults with autism to enter the workforce
  • Completed daily data entries and progress notes
  • Lead community outreach programs.| Mallia, L.

Education

Bachelor of Science - Business Administration, Accounting

WESTERN GOVERNORS
December 2024

Associate degree - liberal arts

FARMINGDALE STATE COLLEGE (SUNY)
May 2021
  • Elected Captain of Farmingdale State Men's Soccer Team

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

  • Business Management and Development
  • Business Growth and Retention
  • Opportunity Identification
  • Planning and Execution
  • Cost Control
  • Employee Performance Management
  • Operations Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Achieved 25% lower inventory loss through effectively helping with implementing warehouse supply tracking system.
  • Achieved improved employee performance and job satisfaction by introducing KPI data based incentive program.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancementPersonal development programs

Software

Microsoft Excel

Quickbooks

Microsoft Powerpoint

Timeline

Assistant Operations Manager - CHHJ MOVING
11.2023 - Current
Team Leader - College Hunks Hauling Junk & Moving
02.2023 - 11.2023
Wingman - College Hunks Hauling Junk and Moving
11.2022 - 02.2023
SMALL BUSINESS OWNER, Owner/Operator -
04.2021 - Current
Community Habilitation Specialist/ Job Coach - THE NICHOLAS CENTER
03.2021 - 09.2022
WESTERN GOVERNORS - Bachelor of Science, Business Administration, Accounting
FARMINGDALE STATE COLLEGE (SUNY) - Associate degree, liberal arts

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Lucas MalliaAssistant Operations Manager