Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Malo

Nyack,NY

Summary

Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Vinateria, enhancing guest satisfaction and sales. My ability to multitask and engage guests, coupled with a strong work ethic, drove seamless service delivery. Expert in POS systems and team collaboration, I consistently contributed to positive dining experiences.

Overview

13
13
years of professional experience

Work History

Server

Allys' a La Cart
05.2024 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Grip

Local 52 IATSE
03.2013 - 01.2024
  • Managed inventory of grip equipment, ensuring availability of necessary tools for each shoot day.
  • Maximized scene impact with precision placement of flags, nets, silks or other light modifiers when required.
  • Built and maintained camera rigs and equipment to align with filming needs.
  • Completed equipment setup and offered suggestions for rigging and mounting camera and lighting equipment.
  • Contributed to creative problem-solving by offering innovative rigging solutions for complex shots or scenes.

Server/ Bartender

Vinateria
04.2012 - 01.2013
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server/ Bartender

Virage
05.2011 - 04.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

GED -

Pleasantville High School
Pleasantville, NY
06-2001

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Timeline

Server

Allys' a La Cart
05.2024 - 06.2024

Grip

Local 52 IATSE
03.2013 - 01.2024

Server/ Bartender

Vinateria
04.2012 - 01.2013

Server/ Bartender

Virage
05.2011 - 04.2012

GED -

Pleasantville High School

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Lucas Malo