Lucas Marder
orlando,FL
Summary
Dynamic sales professional with a proven track record at Esporta Fitness, excelling in customer engagement and marketing strategies. Adept at upselling and relationship building, I consistently achieved sales targets while enhancing customer satisfaction. My strong analytical thinking and effective communication skills drive successful outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sports Cards Seller
Game Time Cards
08.2024 - Current
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Demonstrated adaptability by embracing new technologies or tools that enhanced productivity or facilitated better communication with clients.
Bud Tender
MÜV Dispensary
05.2024 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with Number% accuracy rate.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Read industry publications to maintain knowledge on current and future bud trends.
Roofing Sales
Latinos En Roofing
04.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Sales Director
Esporta Fitness
03.2022 - 04.2023
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Managed team of sales representatives, providing guidance, coaching and support.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with marketing teams to help sales campaigns reach target audiences.
- Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
- Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
Door Knocker
Momentum Solar
01.2021 - 03.2022
- Enhanced company reputation, establishing rapport with potential customers and addressing their inquiries promptly.
- Increased customer engagement by effectively presenting and explaining product features to potential clients.
- Expanded client base through successful referrals from satisfied customers after providing exceptional service.
- Exceeded established targets consistently by employing effective selling strategies during door-to-door visits.
- Generated leads for the sales team through persistent door-to-door canvassing efforts.
- Managed conflicts effectively when facing objections from homeowners or occupants regarding products or services offered.
- Optimized lead generation processes through data-driven analysis of success rates in various neighborhoods.
- Demonstrated excellent time management skills, balancing multiple priorities while still achieving desired results in a fast-paced environment.
- Collaborated closely with sales representatives, forwarding valuable customer information for follow-up purposes.
- Contributed to overall team success by sharing insights gained from successful engagements with potential clients, fostering a collaborative environment.
- Improved communication skills by professionally interacting with a diverse range of individuals daily.
- Cultivated strong relationships with fellow team members, supporting one another throughout daily tasks and challenges faced on the job.
- Maintained detailed records of all customer interactions, ensuring seamless handoff of information to appropriate departments for further action or follow-up as needed.
- Built trust among potential clients using active listening skills and addressing concerns thoroughly.
- Strengthened territory management abilities by strategically planning daily routes to maximize efficiency and effectiveness in reaching target demographics.
- Assisted new team members in learning best practices for door knocking techniques and strategies.
- Adhered to strict schedules, ensuring timely completion of assigned territories while maintaining high-quality interactions with prospects.
- Utilized persuasive techniques to secure appointments for in-home consultations and demonstrations.
- Developed resilience and adaptability, overcoming obstacles and rejection during door-to-door interactions.
- Elevated brand awareness within assigned areas by consistently delivering informative product presentations tailored to each prospect''s needs.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed documentation smoothly to finalize sales.
- Met or exceeded sales quotas Number months out of Number.
- Used scripts or persuasive sales techniques to convince clients in purchasing Product or Service.
- Drove team revenue totals by bringing in top sales numbers.
- Completed Number follow up appointments or calls each week to connect with warm leads.
- Found cost-saving options for new customers of Product or Service, often reducing overall costs by Number%.
- Offered customers best-fit, beneficial solutions from available Type product line.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Attracted customers and generated sales using promotional materials.
- Utilized persuasive sales techniques to convert leads into sales.
- Loaded and unloaded boxes and pallets of merchandise for customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
University High School
Orlando, FLSkills
- Customer engagement
- Marketing strategies
- Inventory management
- Sales techniques
- Promotions
- Online platforms
- Social media marketing
- Upselling strategies
- Cost control
- Brand awareness
- Facebook marketplace
- Shipping
- Upselling
- Cash register management
- Point-of-sale system
- Time management
- Organizational skills
- Attention to detail
- Team building
- Cash handling
- Active listening
- Problem-solving
- Multitasking
- Multitasking Abilities
- Relationship building
- Conflict resolution
- Opening and closing procedures
- Food safety and sanitation
- Contract negotiation
- Task prioritization
- Processing payments
- Analytical thinking
- Stock management
- Teamwork
- Problem-solving abilities
- Reliability
- Written communication
- Customer satisfaction
- Excellent communication
- Team collaboration
- Effective communication
Timeline
Sports Cards Seller
Game Time Cards
08.2024 - Current
Bud Tender
MÜV Dispensary
05.2024 - Current
Roofing Sales
Latinos En Roofing
04.2023 - 05.2024
Sales Director
Esporta Fitness
03.2022 - 04.2023
Door Knocker
Momentum Solar
01.2021 - 03.2022
University High School