Lucas Marshall
Port Huron,Michigan
Summary
Professional Customs Broker with 2 years of firsthand shipping experience managing import and export cargo. Strong grasp of laws governing global trade, restrictions and tariffs. Additional strengths producing accurate reports and comprehending regulatory documents and statements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customs Broker
DHL
04.2022 - Current
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
- Trained junior brokers on industry best practices, enhancing the overall team''s knowledge base and efficiency.
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
- Streamlined the customs clearance process by implementing efficient procedures and protocols.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Assistant Store Manager
Burger King
03.2015 - 06.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
No Degree - Arts
St. Clair Community College
Port Huron, MIHigh School Diploma -
Port Huron High School
Port Huron, MI06.2018
Skills
- Risk Assessment Capabilities
- Strong negotiation skills
- Leadership Qualities
- Recordkeeping Accuracy
Timeline
Customs Broker
DHL
04.2022 - Current
Assistant Store Manager
Burger King
03.2015 - 06.2022
No Degree - Arts
St. Clair Community College
High School Diploma -
Port Huron High School