Lucas Martin

Fishers,IN

Summary

Professional and results-driven hospitality professional prepared for supervisory responsibilities. Strong focus on team collaboration and achieving consistent results. Skilled in mixology, customer service, and inventory management. Reliable and adaptable, able to meet changing needs and maintain high standards.

Overview

years of professional experience

Work History

Bartender / Supervisor

101 Craft Kitchen

Fishers, IN

06.2023 - Current

Helped oversee inventory management, optimizing stock levels and reducing waste.
Addressed customer complaints swiftly to enhance overall dining experience.
Developed and maintained strong connections with regular patrons to enhance customer satisfaction and encourage repeat business.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Delivered exceptional customer service by proactively anticipating guest needs and consistently exceeding expectations.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Server / Bartender

Bru Burger Bar

Noblesville, IN

06.2022 - 06.2023

Delivered exceptional customer service in fast-paced dining environment.
Implemented suggestions for improving table turnover rates during peak hours.
Coordinated with management to enhance guest experiences through feedback collection.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server / Head Barback

The Tap

West Lafayette, IN

03.2021 - 05.2022

Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Bachelor of Science - Game Development

Purdue University