Lucas Martinez
Miami,FL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Kona Ice
01.2018 - Current
- Delivered exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Prepared food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment efficiently, ensuring compliance with health regulations.
- Monitored food quality during service, ensuring freshness and presentation standards.
Opener
Park Business Capital
08.2025 - 12.2025
- Developed and implemented strategies to enhance lead generation processes.
- Analyzed market trends to inform sales strategies and client outreach initiatives.
- Evaluated client feedback to drive continuous improvement in service offerings.
- Developed and implemented retention strategies to enhance customer loyalty and satisfaction.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Busser
The Cheesecake Factory
01.2020 - 05.2025
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Supported kitchen staff by efficiently delivering dishes and managing inventory supplies.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored dining area for guest needs, providing exceptional customer service support.
Administrative Assistant
Moreau Consultants Inc.
06.2017 - 12.2019
- Managed scheduling and calendar coordination for multiple executives, ensuring efficient time management.
- Streamlined document preparation processes, enhancing accuracy and reducing turnaround times.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared and organized legal documents for court filings and case management.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
Education
Associate of Science - Ongoing
Miami Dade College
Miami, FL08-2026
High School Diploma -
Southwest Senior High School
Miami, FL06-2017
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Client service
- Meeting deadlines
- Customer engagement
- Client retention strategies
- B2B sales and customer service
- Hospitality and accommodation
- Dining area maintenance
- Cold calling
Certification
ADA Coordinator Certification University of Missouri
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Opener
Park Business Capital
08.2025 - 12.2025
Busser
The Cheesecake Factory
01.2020 - 05.2025
Sales Associate
Kona Ice
01.2018 - Current
Administrative Assistant
Moreau Consultants Inc.
06.2017 - 12.2019
Associate of Science - Ongoing
Miami Dade College
High School Diploma -
Southwest Senior High School