Lucas Miller
Newburgh,IN
Summary
Proactive professional skilled in customer data analysis and conflict resolution. Recognized for mentoring teams to enhance productivity and improve the overall customer experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
The Home Depot Inc
Evansville, Indiana
07.2013 - 07.2025
- Gathered and analyzed customer data to identify trends and insights.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Managed escalated customer issues and resolved conflicts in a timely manner.
Merchandising Assistant Store Manager
The Home Depot Inc
Evansville, Indiana
07.2013 - 07.2025
- Coordinated merchandising strategies to enhance product visibility and sales.
- Trained and mentored new team members in store procedures and policies.
- Ensured compliance with safety standards and company policies throughout the store.
- Supported customer service initiatives to enhance shopping experience for customers.
Education
Bachelor of Science - Business Administration And Management
University of Southern Indiana
Evansville, IN05-2014
Skills
- Customer data analysis
- Customer feedback analysis
- Team training
- Conflict resolution
- Merchandising strategies
- Customer relationship management
Certification
- Lift Equipment Certifications
- Proficient in Microsoft Office
Timeline
Customer Experience Manager
The Home Depot Inc
07.2013 - 07.2025
Merchandising Assistant Store Manager
The Home Depot Inc
07.2013 - 07.2025
Bachelor of Science - Business Administration And Management
University of Southern Indiana
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