LUCAS MONTECEL
Bronx,USA
Summary
A results-driven Operations Administrator with10 years of expertise in healthcare management, specializing in optimizing operational processes and elevating patient care. Proven ability to lead cross-functional teams, enhance workflow efficiency, and achieve organizational goals through strategic management. Adept at fostering a collaborative environment, ensuring compliance with industry standards, and driving operational excellence. Fluent in both English and Spanish, with exceptional interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
Practice Administrator
AdvantageCare Physicians
03.2024 - Current
- Oversee the operational management of a physician practice and ambulatory services, ensuring smooth daily operations, regulatory compliance, and high-quality patient care
- Collaborate closely with clinical leadership to develop and execute both short-term and long-term operational and financial goals
- Drive performance through effective leadership, team development, and continuous process improvement, aligning with organizational objectives
- Supervise and mentor staff, ensuring adherence to organizational standards, policies, and best practices
- Assist in budget planning, cost management, and performance analysis to ensure financial sustainability and operational success
- Implement patient satisfaction initiatives and performance improvement programs to enhance overall service delivery
Manager, Operations
Northwell Health Physician Partners
12.2021 - 03.2024
- Managed the daily operations of a multi-specialty surgical practice, coordinating activities for over20 staff members and supporting a team of physicians
- Spearheaded operational improvements and staff development programs to foster a high-performing, patient-centered environment
- Analyzed operational data to track trends, identify areas for improvement, and implement corrective actions
- Coordinated recruitment, training, and performance evaluations to optimize team efficiency and service quality
- Acted as the primary liaison between physicians, patients, and administrative staff to resolve operational challenges and enhance patient care
Supervisor, Operations
Northwell, Monter Cancer Center
03.2020 - 12.2021
- Led a team of 13, ensuring the efficient delivery of services for over100 daily treatment appointments
- Oversaw operational processes, ensuring compliance with healthcare regulations, improving workflow efficiency, and enhancing patient satisfaction
- Managed the transition of scheduling systems from paper-based to digital formats, streamlining processes and improving data accuracy
- Monitored key performance indicators (KPIs) and implemented strategies to improve operational performance and patient care outcomes
Health Unit Coordinator
Northwell, Phelps Hospital
01.2019 - 03.2020
- Directed patient intake and scheduling processes while maintaining high standards of patient care and administrative accuracy
- Managed medical records, coordinated communications between staff, patients, and families, and ensured compliance with hospital protocols
- Ordered medical supplies, addressed patient complaints, and provided feedback to improve the overall patient experience
- Trained and supported new employees, ensuring adherence to hospital procedures and enhancing team performance
Practice Secretary
Northwell Health Physician Partners
09.2014 - 01.2019
- Managed patient registrations, insurance verification, and medical records to ensure seamless administrative operations
- Coordinated appointment scheduling, diagnostic tests, and follow-up treatments to ensure timely patient care
- Delivered detailed information regarding insurance coverage and billing to patients, helping them navigate financial responsibilities
- Supported management in staff training, new hire onboarding, and the integration of practice management systems
Education
Master of Public Administration - Healthcare Management
Grand Canyon University
04.2021
Skills
- Multi-Unit Operations Management
- Staff Development & Training
- Performance Monitoring & Reporting
- Process Optimization & Continuous Improvement
- Conflict Resolution & Mediation
- Project Management & Strategic Planning
- Health & Safety Regulations Compliance
- Budgeting, Payroll & Financial Management
- Scheduling & Resource Allocation
- EHR Systems Proficiency (EPIC)
LANGUAGES
Fluent in English and Spanish
ADDITIONAL SKILLS & CERTIFICATIONS
- Extensive experience with Electronic Medical Records (EMR) systems (e.g., ECW, Meditech)
- Strong knowledge of OSHA, HIPAA, and healthcare compliance standards
- Expertise in Microsoft Office Suite (Excel, Word, PowerPoint)
Timeline
Practice Administrator
AdvantageCare Physicians
03.2024 - Current
Manager, Operations
Northwell Health Physician Partners
12.2021 - 03.2024
Supervisor, Operations
Northwell, Monter Cancer Center
03.2020 - 12.2021
Health Unit Coordinator
Northwell, Phelps Hospital
01.2019 - 03.2020
Practice Secretary
Northwell Health Physician Partners
09.2014 - 01.2019
Master of Public Administration - Healthcare Management
Grand Canyon University
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