Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Lucas Montes Manfrin Dantas Dias

Hyannis,MA

Summary

Dynamic and professional individual with a proven track record in relationship building and sales expertise. Experience at Santander Bank US and McDonald's. Demonstrated excellence in enhancing customer satisfaction and achieving financial goals through personalized service and expert advice. Skilled in cash handling and fostering strong client relationships. Consistently surpasses sales targets while maintaining accuracy and confidentiality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Relationship Banker

Santander Bank Us
06.2024 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.

Bank Teller

Santander Bank Us
03.2023 - 06.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Assistant Store Manager

McDonald's
11.2019 - 11.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Dentistry - Biology

Cape Cod Community College
West Barnstable, MA

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling

Certification

  • Wire Transfer Certification
  • Zelle Training
  • Branch Monthly Knowledge Check_BOM and Teller_2024_January
  • 2024 Sales Practice Training
  • 2024 Privacy Awareness Training
  • Customer Experience Standards

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual

Timeline

Relationship Banker

Santander Bank Us
06.2024 - Current

Bank Teller

Santander Bank Us
03.2023 - 06.2024

Assistant Store Manager

McDonald's
11.2019 - 11.2022

Dentistry - Biology

Cape Cod Community College

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Lucas Montes Manfrin Dantas Dias