Lucas Nelson
Lantana,FL
Summary
Highly motivated operations manager with a passion for leadership and leadership development. I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Determined to continue working towards becoming an IPM expert. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Branch Manager
Moxie Pest Control
03.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Training and development (new hire & ongoing) with a focus on IPM, customer service, and communication
- Improved customer satisfaction ratings by enhancing service quality through a dedication to training and development.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Leadership development and training of Service Managers & Branch mangers in training.
- Inventory & product management
- Route management
- Implementing IPM standards & IMP product rotation
Service Manager
Moxie Pest Control
05.2022 - 10.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- In field training, evaluations, and observations of service for quality assurance
Branh Manager in Training
Moxie Pest Control
10.2022 - 03.2023
- Enhanced team performance & moral by implementing weekly manager ride along days
- Enhanced supervisory and leadership abilities by working closely with training branch manager, while assisting with the day to day operations of the branch.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Increased CSAT scores from 4.2 to 4.8 by focusing on communication trainings & creating new employee incentives
Teacher
Toombs County Middle School
06.2021 - 05.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Middle school wrestling coach
Education
Bachelor of Science - Education
Brewton-Parker College
Mount Vernon, GA05-2021
Skills
- Branch operations management
- Customer service
- Key performance indicators
- Excellent time management skills
- Excels in team leadership
- Coaching and mentoring
- Employee leadership development
- Training and development
- Process improvement
- Interviewing and hiring
Accomplishments
- Captain of collegiate wrestling team (4 years)
- NAIA All American
- NAIA Nationals runner up
- Newcomer of the year - Moxie PC Award 2022
- Operational Excellence Manager of the year - 2023
Certification
- Florida Pesticide Applicator ID card
- Georgia Pesticide Applicator ID card
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Branch Manager
Moxie Pest Control
03.2023 - Current
Branh Manager in Training
Moxie Pest Control
10.2022 - 03.2023
Service Manager
Moxie Pest Control
05.2022 - 10.2023
Teacher
Toombs County Middle School
06.2021 - 05.2022
- Florida Pesticide Applicator ID card
- Georgia Pesticide Applicator ID card
Bachelor of Science - Education
Brewton-Parker College
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