Lucas Newfield
Miami,FL
Summary
Professional individual who is well-versed in sales, personnel management, accounting and inventory management. Provides top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Banyan Institutes, LLC
09.2022 - Current
- Managed customer relations and customer service through daily communication and interaction.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
Customer Service Representative
The Banyan Institutes, LLC
06.2019 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Miami Palmetto Senior High School
Miami, FL06.2020
Skills
- Customer Service (5 years)
- Microsoft Office (4 years)
- Sales Experience (4 years)
- Communication Skills (5 years)
- Critical thinking
- Conflict resolution
- Product and Service Knowledge (4 years)
- Business and Administration (2 years)
- POS (5 years)
- Customer Relationship Management (CRM)(4 years)
- Stock Management (5 years)
- Administrative Support (5 years)
- Computer Proficiency (4 years)
Certification
- Lifeguarding/First Aid/CPR/AED, 07/01/17, 08/01/19
- DOT, 03/01/21, 03/01/23
- Driver's License
- Forklift Certification
Timeline
Assistant Manager
The Banyan Institutes, LLC
09.2022 - Current
Customer Service Representative
The Banyan Institutes, LLC
06.2019 - 09.2022
High School Diploma -
Miami Palmetto Senior High School