Lucas Noernberg
Cumming,GA
Summary
With a proven track record at Billy Howell Ford, I excel in customer service and operations management, enhancing satisfaction through efficient problem-solving and parts management. Skilled in both technical troubleshooting and fostering team collaboration, I consistently deliver high-quality service, achieving notable improvements in process efficiency.
Experienced with parts sales, understanding importance of product knowledge, customer service, and inventory management. Utilizes strong communication skills to effectively engage with clients and recommend suitable parts solutions. Knowledge of inventory control and supply chain processes ensures efficient operations and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Parts Salesman
Billy Howell Ford
08.2023 - Current
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained extensive understanding of common problems and methods for repair.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Enhanced customer satisfaction with timely deliveries and accurate order processing.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Servise Technician
Billy Howell Ford
10.2022 - 08.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Evaluated systems according to predetermined checklist and noted issues.
Education
High School Diploma -
Forsyth Central Highschool
Cumming, GA05-2024
Skills
- Ordering parts
- Installation and repair
- Customer service
- Preventive Maintenance
- Work with minimal supervision
- Team collaboration
- Verbal and written communication
- Troubleshooting skills
- Repair techniques
- Operations management
- Documentation and reporting
- Professional and courteous
- Customer education
Accomplishments
Extracurricular Activities:
Hot Rodders of Tomorrow Engine Building Competition.
In the competition I worked with a group of 4 to disassemble and reassemble an engine in a times competition with penalties.
Me and my team work together for 3 years to achieve these goals.
- qualified for national competition 2022
- 6th place national champions 2022
- 2nd place state champions team 2023
- 3rd place nationals champions 2023
- 1st place state champions 2024
- 1st place national champions 2024
Certification
Awarded: ASE Certifications
National Institute of Automotive Service Experience - Entry Level
- A0 - Automotive Fundamentals
- A1 - Engine Repair
- A2 - Automatic Transmission
- A3 - Manuel Drive Train and Axles
- A4 - Suspension and Steering
- A5 - Brakes
- A6 - Electrical/Electronic Systems
- A7 - Heating and Air Conditioning
- A8 - Engine Performance
- A9 - Light Vehicle Diesel Repair
- MLR - Maintenance and Light Repair
- Section 609 - Refrigerant Recovery and Recycling Review and Quiz
Timeline
Parts Salesman
Billy Howell Ford
08.2023 - Current
Servise Technician
Billy Howell Ford
10.2022 - 08.2023
Awarded: ASE Certifications
National Institute of Automotive Service Experience - Entry Level
- A0 - Automotive Fundamentals
- A1 - Engine Repair
- A2 - Automatic Transmission
- A3 - Manuel Drive Train and Axles
- A4 - Suspension and Steering
- A5 - Brakes
- A6 - Electrical/Electronic Systems
- A7 - Heating and Air Conditioning
- A8 - Engine Performance
- A9 - Light Vehicle Diesel Repair
- MLR - Maintenance and Light Repair
- Section 609 - Refrigerant Recovery and Recycling Review and Quiz
High School Diploma -
Forsyth Central Highschool
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