Lucas Pacheco
Assistant Manager
Pleasantville ,NJ
Summary
Accomplished Supervisor of Operations at Starbucks, adept in conflict resolution and operations management, significantly enhancing customer satisfaction and team productivity. Expert in strategic planning and financial management, I excel in reducing costs while optimizing stock levels, demonstrating a keen ability to lead and innovate in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Supervisor of Operations
Starbucks
Atlantic City, NJ
07.2023 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Assistant Manager
Siganos Management
Atlantic City, NJ
04.2021 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
General Manager
La Patrona Mexican Cantina
Las Vegas, NV
03.2020 - 04.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
Andministracion - Licenciatura
UNITEC
Mexico City09.2009
Skills
Employee relations and conflict resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
Safety food handler
Timeline
Supervisor of Operations
Starbucks
07.2023 - Current
Gamer comisión
07-2021
Assistant Manager
Siganos Management
04.2021 - 03.2023
Safety food handler
01-2021
General Manager
La Patrona Mexican Cantina
03.2020 - 04.2021
Andministracion - Licenciatura
UNITEC
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