Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucas Pitra

Summary

Experienced and high performing professional seeking sales/marketing positions. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Experience growing sales departments from the ground up. Maintain professional and
calm demeanor under pressure.

Overview

7
7
years of professional experience

Work History

Firefighter

West Metro Fire Rescue
12.2022 - Current
  • Received Chief's Commendation Award for superior performance of duty.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.

Technician

Loyear Disaster Restoration Services
01.2023 - Current
  • Maintained quality assurance and customer satisfaction objectives.
  • Applied critical thinking and research to address complex issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Tracked and recorded parts and labor costs related to each service call.

Agent Team Member

State Farm
05.2022 - 01.2023
  • Informed clients of policies and procedures.
  • Resolved caller issues quickly and thoroughly.
  • Obtained client information by answering telephone calls.
  • Quoted prices and credit terms to prepare sales contracts.
  • Compiled lists of potential clients to develop and expand book of business.

Sales/Marketing/Client Relations Specialist

United Science/extraktLAB
10.2019 - 12.2021
  • Used consultative sales approach to understand customer needs and recommend relevant offerings. This approached
  • Communicated with customers to assess and address individual needs, providing timely and quality support.
  • Contributed subject matter expertise to weekly sales and marketing meetings, recommending process improvements for entire department. Helped streamline email reach out and nurture campaigns to reach over 5,000 new sales leads.
  • Used consultative sales approach to understand customer needs and sought multiple avenues to meet them. LinkedIn, Salesforce, Active Campaign, The Digital Navigator, Facebook, Cannabiz Media, Drift, RingCentral, RingDNA, PandaDoc.
  • Made myself available outside of regular work hours to answer questions to employees, Clients, or those learning new tasks I was a subject matter expert in.

Inside Sales Account Manager

Raptor Steel LLC.
05.2017 - Current
  • Managed and recorded all leads from outbound telephone marketing. Utilized Microsoft Office programs, Excel, to report these leads.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflows by measuring tasks by time limitations and achievability, how many people are required to accomplish the task and what quotas needed to be met first given leadership direction.
  • Emphasized product features based on analysis of customers' needs. Establishing a close relationship with the customer to better understand their needs and configure solutions to meet them.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Maintained friendly and professional customer interactions at all times.

Education

Bachelor of Arts - Liberal Arts And Sciences

St. Cloud State University
2016

Skills

  • Coordinated international calls and meetings
  • International sales support
  • Organizational outreach
  • Became lead in team sales following the impacts of the pandemic
  • Creative, Charismatic, and Enthusiastic
  • Efficient under pressure
  • Visual storyteller
  • Professional Phone Skills

Timeline

Technician

Loyear Disaster Restoration Services
01.2023 - Current

Firefighter

West Metro Fire Rescue
12.2022 - Current

Agent Team Member

State Farm
05.2022 - 01.2023

Sales/Marketing/Client Relations Specialist

United Science/extraktLAB
10.2019 - 12.2021

Inside Sales Account Manager

Raptor Steel LLC.
05.2017 - Current

Bachelor of Arts - Liberal Arts And Sciences

St. Cloud State University

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Lucas Pitra