Lucas Plaehn
Ames,IA
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Enlisted Soldier
Department Of Defence
Des Moines, IA
02.2023 - Current
- Participated in live-fire exercises to ensure proficiency with individual weapons systems.
- Interpreted maps using orienteering techniques to determine location of friendly forces and enemy positions.
- Displayed sound judgment when making decisions under pressure or duress in both garrison and field environments.
IT Support Specialist
North End Teleservices
Omaha, NE
08.2022 - 08.2023
- Tested hardware components prior to deployment in production environment.
- Ensured compliance with established policies regarding information security.
- Provided technical support to clients via phone, email, and remote access.
- Trained new employees on the use of computer systems and programs.
- Maintained an inventory of all IT equipment in the organization.
- Assisted colleagues with complex IT problems or inquiries.
- Created user accounts and configured settings in Active Directory.
Summer Camp Counselor
Camp Ingawanas Adventure Base
Waverly, IA
05.2021 - 07.2021
- Engaged in conversations with individual children about their interests, concerns, goals.
- Helped plan special events such as field trips, picnics, and BBQs.
- Facilitated team-building exercises among different age groups of campers.
- Supervised groups of children during recreational activities.
- Organized games and sports activities to keep campers entertained.
- Educated children about nature conservation and outdoor living skills such as building shelters or starting fires safely.
Education
High School Diploma -
Lewis Central Senior High School
Council Bluffs, IA05-2023
Skills
- Company policies
- Problem-solving abilities
- Group and individual instruction
- Material and supply inventory
- Software Installation
- Application support
- Asset Management
- User Training
Affiliations
- Figure Collecting
- Plays Musical Instruments
- Plays Video Games
Languages
English
Professional
Accomplishments
- Graduated with Honors
- Iowa All State Speech Recipient
Certification
- IT Ethics Certification - 07/2023
Timeline
Enlisted Soldier
Department Of Defence
02.2023 - Current
IT Support Specialist
North End Teleservices
08.2022 - 08.2023
Summer Camp Counselor
Camp Ingawanas Adventure Base
05.2021 - 07.2021
High School Diploma -
Lewis Central Senior High School
- IT Ethics Certification - 07/2023
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