Lucas Reis Braga
Philadelphia,PA
Summary
Driven professional with a proven track record in construction and customer service, notably with Service Provision LLC and Hertz Car Rental. Excelled in power tool operation and team collaboration, enhancing job site efficiency and customer satisfaction. Achieved significant improvements in process efficiency and safety, demonstrating a strong ability to meet and exceed targets through effective communication and skillful execution. During my time in both of my jobs, I was willing to learn and give it my best.
Portuguese is my main language and English my second.
Overview
2
2
years of professional experience
Work History
Construction Worker
Service Provision Llc
Philadelphia, PA
01.2022 - 03.2024
- After a few months on the job, I became a supervisor but I had to leave to continue my mechanic career.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Car Rental Agent
Hertz Car Rental
Philadelphia, PA
03.2023 - 07.2023
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Education
Automotive Training Center - Warminster PA
Warminster, PA09.2025
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06.2022
Skills
- Construction
- Power Tool Operation
- Team Collaboration
- Worksite safety
- Demolition experience
- Cabinet installation
- Insurance understanding
- Reservation Management
- Strong multitasking
- Vehicle Knowledge
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Car Rental Agent
Hertz Car Rental
03.2023 - 07.2023
Construction Worker
Service Provision Llc
01.2022 - 03.2024
Automotive Training Center - Warminster PA
High School Diploma -
Abraham Lincoln High School
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