Lucas Richard
Las Vegas,NV
Summary
Resourceful Account Manager and business owner with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
12
12
years of professional experience
Work History
Owner
Vera Vista 3D
05.2017 - Current
- Used knowledge of market trends to create value-added solutions.
- Established foundational processes for business operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Provide 3D Virtual Tours and hosting to owners of residential and commercial properties.
In Home Sales Advisor/Estimator
Express Flooring
08.2023 - 01.2024
- Increased sales by establishing rapport with customers and identifying their needs.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Flooring Sales Associate
RC Willey
03.2023 - 08.2023
- Increased customer satisfaction by providing personalized flooring recommendations based on clients'' needs and preferences.
- Established lasting relationships with clients, resulting in repeat business and referrals for the store.
- Stayed up-to-date on current flooring trends and product knowledge to provide expert advice to customers.
- Provided exceptional customer service by attentively listening to client concerns and addressing their questions regarding various flooring options.
Territory Manager
Solar Contract Carpet
11.2019 - 04.2020
- Started Flooring Portfolio from scratch
- Gained loyal customers within the multifamily arena
- Member of the Nevada Apartment Association planning committee
- Laid off due to Covid
Territory Manager
PG Long Floor Covering LLC
02.2018 - 11.2019
- Manage $1M+ portfolio consisting of Multifamily and Retail Customers
- Have met or exceeded sales goals for each month of 2019
- Responsible for maintaining and strengthening relationships with current customers as well as pursuing new accounts
- Daily responsibilities include; Sales (both cold and warm leads), Measuring units, creating diagrams, providing estimates, setting up new accounts, coordinating installer access, customer retention, problem solving and assessing units with unique requirements
- Educate our customers on products and processes to provide ultimate customer experience and create the most efficient and effective environment possible for both the client and PG Long
- Pride myself on creating loyal customers by representing the company in a professional and engaging manor that emphasizes the core values of Integrity, Honesty, Hard Work and Passion that helps separate PG
- Long from our competitors.
Account Executive
DOMINION ENTERPRISES
06.2012 - 02.2018
- On-site training of leasing staff to include telephone techniques, sales and closing and social media management
- Provide detailed and customized Social media training to clients with emphasis on importance of building the following; a brand for the property, a sense of community for residents, resident and prospect interaction
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Twitter, Foursquare etc… Review management reputation reports and give tips on how to gain and grow a positive online presence
- Proven ability to sell new and innovative products in a highly competitive and highly penetrated market, with emphasis on mobile products
- Deliver sales presentations, open new business, build client relationships, and maintain long-term relationships
- Helped to successfully launch new market (Las Cruces, NM)
- Have operated at 100% or above account base for entire time of employment
- Multifamily Northwest Mid-Willamette Valley
- Council member since 2015, helping to coordinate events and classes for Vendors, Communities and Management companies.
Education
Completed coursework towards Accounting -
CENTRAL NEW MEXICO COMMUNITY COLLEGE
ALBUQUERQUE, NMHigh School Diploma - undefined
RIO RANCHO HIGH SCHOOL
RIO RANCHO, NMSkills
- Business Development
- Team Oversight
- Contract Negotiation Expertise
- Verbal and Written Communication
- Client Service
- Customer Relations
- Talent Development
- Project Management
- Marketing and Advertising
- Balanced Work Ethic
Timeline
In Home Sales Advisor/Estimator
Express Flooring
08.2023 - 01.2024
Flooring Sales Associate
RC Willey
03.2023 - 08.2023
Territory Manager
Solar Contract Carpet
11.2019 - 04.2020
Territory Manager
PG Long Floor Covering LLC
02.2018 - 11.2019
Owner
Vera Vista 3D
05.2017 - Current
Account Executive
DOMINION ENTERPRISES
06.2012 - 02.2018
Completed coursework towards Accounting -
CENTRAL NEW MEXICO COMMUNITY COLLEGE
High School Diploma - undefined
RIO RANCHO HIGH SCHOOL