Lucas Richman

• Supervisor of Multiple Departments

- Developing and implementing departmental organizational strategies for 6+ departments

- Conducting inventory control to reduce shrinkage through effective stock management

- Executing promotional sales to attract customers during seasonal events

• Customer Service Representative

-Provide customer support regarding product usage, purchasing and service issues

-Training staff on store policies and procedures, fostering excellence in service delivery

-Excellent communication and interpersonal skills, problem solving and conflict resolution

• Inventory Control

- Support daily operations of the warehouse; including receiving, stocking, and displaying products

- Assist in maintaining an organized and efficient warehouse environment

- Provide training to new staff on inventory control processes and best practices

• Lead Installer

- Performed installations of DirecTV satellites, cabling, sound systems, cameras and televisions of residential and commercial locations

-Identified customer needs and recommended suitable products to increase sales within the department

• Technician

- Conducted thorough system diagnostics to resolve technical issues to reduce service calls

-Provided on-site technical support and education of customers regarding operations and features

• Training and Mentorship

- Trained and mentored multiple junior installers

-Trained on installation techniques, troubleshooting methods, and customer services best practices

• Delivery Driver

- Transported store merchandise to residential and commercial locations while handling customer and company funds.

-Maintained a clean driving record, adhering to all traffic laws and safety regulations and conducted pre-trip/post-trip vehicle inspections.

• Customer Service

- Provided excellent service by communicating effectively with customers and addressing any concerns or inquiries during deliveries

-Delivered products in a timely manner to ensure customer satisfaction and repeat business