Highly motivated and reliable individual looking to find a career with opportunities to utilize all the skills I have acquired both professionally and academically. I am positioned to contribute strongly to operations demanding tact, enthusiasm, integrity and an exemplary work ethic.
Work History
Senior Service Advisor
4 Years 3 Months
Pohanka Honda of Fredericksburg | 05.2022 - Current
Assisted clients through effective communication skills.
Managed a large clientele during each shift, serving 20-30 clients daily.
Resolved client concerns with patience and conflict resolution techniques.
Collaborated with various external vendors and warranty providers.
Maintained transparency and trustworthiness in all interactions.
Adapted to different communication styles to work effectively with diverse individuals.
Managed multiple projects simultaneously, ensuring adherence to schedules and client communication throughout.
Utilized Honda’s computer-based application, CDK, to efficiently create repair orders, bill accounts, and generate client invoices.
Mastered techniques for rapid assessment of individuals' communication styles.
Painter and Drywall Specialist
1 Year 1 Month
Taylor Decorating LLC | 03.2021 - 04.2022
Incorporated knowledge of drywall repair and general home renovation into everyday work.
Supervised summer helpers to ensure quality of work exceeded company standards.
Assisted company owner in calculating job estimates with knowledge of the construction market and current drywall rates.
Executed multitasking across multiple job sites to ensure project continuity and adherence to schedules.
Mastered hand-cutting techniques to enhance efficiency and eliminate reliance on painter's tape.
Sales Consultant
4 Months
Bob Wade Subaru | 08.2020 - 12.2020
Assisted customers in negotiating vehicle prices and monthly payments.
Facilitated product demonstrations and test drives to highlight value.
Engaged with customers to identify vehicle preferences and needs.
Built strong relationships with customers to foster trust.
Facilitated collaboration among coworkers to enhance sales performance.
Drywaller
2 Years 4 Months
Schlabach Drywall INC | 04.2018 - 08.2020
Installed drywall panels efficiently, ensuring a smooth finish and structural integrity.
Trained to operate various tools including saws, screw guns, and lifts to complete projects safely.
Collaborated with team members to execute large-scale drywall installations on time.
Conducted repairs on damaged drywall surfaces, enhancing overall aesthetics and durability.
Mastered drywall finishing techniques to enhance interior aesthetics.
Mastered metal framing techniques to enhance construction skills.
Mastered installation techniques for acoustic ceilings, ensuring optimal sound absorption.
Education
- Psychology Major
James Madison University | 05.2019
3 years of college credits
Diploma
Marion High School | 05.2016
GPA: 3.70
Skills
Honesty
Patience
Communication
Time Management
Conflict Resolution
Strong Work Ethic
Positive Attitude
Awards
Employee of the Month for Pohanka Honda of Fredericksburg