Lucas Shively
Sterling Heights,MI
Summary
Dynamic and results-driven professional with extensive experience in security and operations management at Inter-Con Security Systems, Inc. Proven expertise in risk assessment and effective communication, enhancing safety protocols and incident reporting. Recognized for improving team performance and fostering a collaborative work environment, ensuring optimal operational efficiency.
Overview
11
11
years of professional experience
Work History
Security Officer
Inter-Con Security Systems, Inc.
12.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Kitchen Manager
Outback Steakhouse
08.2023 - 11.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Operations Manager
FedEx:Ground
06.2020 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Crane Operator
Toledo Steel Supply
03.2018 - 05.2020
- Performed daily safety checks to achieve safe operating condition of equipment.
- Calculated appropriate size and weight distribution to safely manage load.
- Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
- Operated large cranes to lift and move materials with precision and accuracy.
- Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.
- Demonstrated exceptional attention to detail while operating cranes for complex lifts, ensuring minimal disruption to surroundings.
- Maneuvered loads safely to achieve accuracy and stability.
- Controlled cranes from remote control panel for safe and accurate operation.
Mill Operator
Toledo Steel Supply
03.2018 - 05.2020
- Demonstrated versatility by operating various types of milling machines as required based on production needs.
- Gained expertise in multiple areas of mill operations, allowing for seamless transitions between roles when needed due to absences or personnel changes.
- Improved production efficiency by optimizing mill settings and implementing preventative maintenance procedures.
- Implemented lean manufacturing principles into daily routines, reducing waste while maintaining high-quality outputs.
- Managed raw material inventory levels, coordinating with suppliers to ensure timely delivery of materials as needed.
- Reduced downtime for equipment repairs by conducting regular inspections and identifying potential issues before they became critical.
Forklift Operator
Toledo Steel Supply
03.2018 - 05.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Communicated with floor managers to determine merchandise placement.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
Assistant Manager
McDonald's
08.2014 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Whiteford Agricultural Highschool
Otter Lake, MISkills
- Risk assessment
- Surveillance operation
- Access control
- Incident reporting
- Safety protocols
- Team leadership
- Conflict resolution
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Inventory management
- Report writing
- CCTV monitoring
- Physical fitness
- Staff management
- Shift work experience
- Punctuality
- Reliability
- Verbal and written communication
- Workplace safety
Timeline
Security Officer
Inter-Con Security Systems, Inc.
12.2024 - Current
Kitchen Manager
Outback Steakhouse
08.2023 - 11.2024
Operations Manager
FedEx:Ground
06.2020 - 06.2023
Crane Operator
Toledo Steel Supply
03.2018 - 05.2020
Mill Operator
Toledo Steel Supply
03.2018 - 05.2020
Forklift Operator
Toledo Steel Supply
03.2018 - 05.2020
Assistant Manager
McDonald's
08.2014 - 11.2017
High School Diploma -
Whiteford Agricultural Highschool
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