Lucas Silva
Charlotte,NC
Overview
6
6
years of professional experience
Work History
UREC SUPERVISOR
University Recreation (UREC), Appalachian State University
09.2022 - 12.2025
- Trained and mentored new officials across multiple sports, ensuring consistent application of rules, safety standards, and game procedures
- Acted as event supervisor for multi-college volleyball tournaments, managing real-time operations for 100+ athletes, staff, and officials, while enforcing safety protocols, coordinating personnel, and resolving issues under time-sensitive conditions
- Supervised and evaluated new officials to improve performance accuracy, reduce errors, and increase overall operational efficiency
Floor Staff
Autobell Carwash
09.2019 - 08.2022
- Trained 10+ new employees on customer service best practices and company operational procedures
- Contributed to a record-breaking sales day for the location through strong customer engagement and teamwork
- Helped increase positive online customer reviews by 5% by proactively resolving service issues and ensuring customer satisfaction
- Addressed customer concerns efficiently to maintain a high-quality service experience
Education
Bachelor of Science - Finance and Banking
Appalachian State University
Boone, NC12.2025
Skills
- Technical and Analytical
- Microsoft Excel (Advanced) – MOS Certified
- Tableau – data visualization & dashboard development
- Power BI – financial reporting and performance analysis
- Python for Finance – data analysis, automation, and financial modeling
- SQL – data querying, data extraction, and analysis
- Alteryx – data preparation, workflow automation, and analytics
- Business & Professional Skills
- Financial analysis & data interpretation
- Training, mentoring, & team leadership
- Risk awareness & compliance mindset
- Fluent in Portuguese
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
UREC SUPERVISOR
University Recreation (UREC), Appalachian State University
09.2022 - 12.2025
Floor Staff
Autobell Carwash
09.2019 - 08.2022
Bachelor of Science - Finance and Banking
Appalachian State University