Lucas Struna
BANNING,California
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerk
Stater Brothers Markets
Hemet, California
01.2019 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service and product knowledge standards.
- Managed inventory levels and coordinated product replenishment efforts efficiently.
- Conducted regular team meetings to enhance communication and address concerns promptly.
- Assisted in scheduling shifts and optimizing staff coverage during peak hours.
- Implemented visual merchandising strategies to enhance product displays effectively.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Collaborated with management to develop employee training programs and improve performance.
- Ensured compliance with local regulations regarding health and safety standards.
- Developed, implemented and monitored effective store operations procedures.
- Organized promotional activities for customers to increase sales revenue.
- Coached, trained, mentored and evaluated staff members in areas such as customer service standards, sales techniques, product knowledge and merchandising strategies.
- Resolved conflicts among staff members in a professional manner.
- Delegated tasks effectively between team members to maximize efficiency.
- Addressed customer complaints promptly while maintaining a positive attitude towards customers.
- Provided support to Store Manager in the recruitment process for new employees.
- Assisted with creating annual budgets and monitoring expenses against budget goals.
- Supervised store opening and closing procedures ensuring security requirements were met.
- Performed regular audits of merchandise displays to ensure visual presentation standards were met.
- Ensured safety protocols were followed at all times in the store environment.
- Monitored stock levels on a weekly basis and maintained inventory accuracy through cycle counts.
- Assisted customers in selecting products that met their needs or preferences.
- Reviewed financial documents such as invoices, requisitions, purchase orders.
- Analyzed sales reports to identify trends or opportunities for growth.
- Liaised with vendors regarding new products or services offered by the company.
- Maintained accurate records of employee attendance and performance.
- Managed daily cash handling processes including deposits and reconciliations.
- Implemented loss prevention measures to reduce shrinkage rates in the store.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed customer transactions efficiently at checkout stations.
- Stocked shelves with merchandise and ensured proper product placement.
- Handled customer inquiries and resolved issues promptly.
Education
High School Diploma -
Glen View High School
Beaumont, CA12-2018
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Cash handling
- Effective communication
- Team building
- Problem solving
- Time management
- Leadership development
- Customer service
- Supervision and leadership
- Attention to detail
- Decision-making
- Troubleshooting
- Planning
Accomplishments
- I am a graduate of the WAFC program in the state of California.
Certification
- Walkie Stacker and Walkie Power Jack training certified
References
References available upon request.
Timeline
Clerk
Stater Brothers Markets
01.2019 - Current
High School Diploma -
Glen View High School