Lucas Thacker
Oswego,Illinois
Summary
Motivated and personable sales professional with 2+ years of customer-facing experience in retail and service industries. Proven track record in consultative sales, leadership, and building lasting client relationships. Known for delivering high-quality service, exceeding sales targets, and maintaining a strong work ethic in fast-paced environments.
Developed exceptional communication and customer service skills in retail environment, looking to transition into new field. Demonstrates expertise in handling customer inquiries, resolving issues, and closing sales, ensuring positive shopping experience. Committed to leveraging transferrable skills to make meaningful impact in new professional setting.
Overview
3
3
years of professional experience
Work History
Retail Sales Consultant
AT&T
12.2023 - Current
- Delivered personalized sales consultations to customers, promoting AT&T's full suite of devices and services.
- Exceeded individual sales targets through relationship-focused strategies and product knowledge.
- Engaged in local outreach via in-store events and outbound sales calls to expand customer base.
- Fulfilled online orders and facilitated seamless customer transactions in-store.
- Fostered strong customer relationships through tailored recommendations and attentive service.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
Detail Customer Advisor / Detail Shop Manager
Delta Sonic
05.2022 - 12.2023
- Advised customers on detailing services, providing professional guidance and upselling to maximize satisfaction and revenue.
- Managed daily shop operations, supporting staff coordination, workflow, and service quality.
- Trained as a Delta Technician to understand technical services and ensure accurate customer communication.
- Processed transactions and maintained accountability for cash and sales metrics.
- Maintained a high standard of customer service under varying weather and workflow conditions.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
Education
High School Diploma -
Oswego High School
Oswego, Illinois05-2022
Skills
- Professional networking
- Communication & Customer Engagement
- Team leadership
- Sales strategies and upselling
- Market Awareness
- Analytical problem solving
- Point-of-sale transaction processing
Languages
Spanish
Professional Working
Timeline
Retail Sales Consultant
AT&T
12.2023 - Current
Detail Customer Advisor / Detail Shop Manager
Delta Sonic
05.2022 - 12.2023
High School Diploma -
Oswego High School
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