Lucas Tokarski
Cedar Park,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail/Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing amazing hospitality with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem solver, with an amazing customer service background. Answering phone calls in a professional manner and assisting them with their needs. Dealing with upset customers and assisting them to find the best solution. Being able to lead partners and train/coach them when needed.
Overview
6
6
years of professional experience
Work History
Business Center Representative
HEB Grocery Store
09.2022 - Current
- Answered over 100+ phone calls to handle customer concerns and complaints.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Business center needs such as Western Union sends/receives, paying bills, auto tags, and money orders.
- Giving A+ hospitality and making sure the customer always gets greeted as well as appreciated.
- Dealing with large amounts of cash and larger transaction amounts.
- Being able to go over the intercom to make friendly/professional announcements.
Customer Service Lead
HEB Grocery Store
09.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Working with other partners to meet a goal.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Being able to motivate partners and make it a safe/fun work environment
- Sought ways to improve processes and services provided.
- Assisted partners with customer complaints and being able to assist the customer with their needs or finding the best solution.
Curbside Shopper
Walmart
06.2019 - 05.2021
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
San Tan Foothills
San Tan Valley, AZ07-2020
Skills
- Refunds processing
- Merchandise upselling
- Teamwork skills
- Customer relations
- Professional phone voice
- Customer retention
- Customer service
- Sales techniques
- Problem-solving
- Employee coaching
- Teamwork
- Business ethics
- Problem-solving abilities
- Calm and professional under pressure
- Having a smile and positive attitude!
Timeline
Business Center Representative
HEB Grocery Store
09.2022 - Current
Customer Service Lead
HEB Grocery Store
09.2022 - Current
Curbside Shopper
Walmart
06.2019 - 05.2021
High School Diploma -
San Tan Foothills
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