Lucas Tovar
Sterling Heights,MI
Summary
Experienced retail professional with a background in store management, sales, and customer service. Skilled in inventory management, cash handling, and team management. Strong problem-solving and communication skills. experienced in providing excellent customer service. Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about store merchandise. Holds quality and teamwork in high esteem.
Overview
20
20
years of professional experience
Work History
Box Office Cashier
MJR Theatres
Sterling Heights, USA
07.2017 - 01.2023
- Assisted customers with purchases
- Maintained a clean and organized environment
- Processed payments using cash, credit cards, debit cards, and gift cards.
- Answered phone calls regarding show times, pricing, and other inquiries.
- Provided excellent customer service by addressing questions quickly and efficiently.
- Performed additional duties as assigned by supervisor or manager.
Cart Attendant
Costco
Roseville, MI
03.2020 - 06.2022
- Greeted customers and answered questions about merchandise, services, and store policies.
- Provided assistance with loading purchased items into customer vehicles.
- Verified prices of products using price scanners or manual pricing systems.
- Organized shopping carts in designated areas for easy retrieval by customers.
- Assisted in the unloading of delivery trucks and stocking shelves with new merchandise.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
- Monitored customer traffic patterns to ensure efficient flow of customers through checkout lines.
- Performed bagging operations for purchases according to company standards.
- Assisted customers in locating desired items throughout the store.
- Swept floors and removed trash from store premises on a regular basis.
- Adhered to safety protocols while operating equipment such as forklifts or pallet jacks.
- Stocked shelves with incoming shipments of merchandise in accordance with store layout plans.
- Gathered carts from parking lot and inside store to bring to entrance of store for customer use.
- Organized carts in bay after returning from parking lot.
Sales Associate
Home Depot
Birmingham, MI
06.2015 - 10.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Associate
Hot Topic
Roseville, USA
01.2011 - 09.2014
- Managed daily operations of the store
- Hired and trained new employees
- Developed and implemented sales strategies
- Maintained inventory levels and ordered new products
- Greeted customers and provided assistance in locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Verified that all coupons were valid before processing them for payment.
Stock Assistant
Hagopians world of rugs
Novi, MI
06.2003 - 11.2010
- Organized shelves in the back room according to product type and size.
- Assisted customers with locating specific products and answering questions about merchandise availability.
- Received customer orders and filled them accurately within specified time frames.
- Provided support to other staff members during peak times of business activity.
- Ensured that all safety protocols were followed when handling heavy or hazardous materials.
- Developed plans for restocking shelves as needed based on current store trends and customer demand patterns.
- Adhered strictly to all safety regulations while working with sharp objects or hazardous chemicals.
- Replenished items to maintain stock availability.
- Lifted materials of varied weights on regular basis.
Skills
- Customer service
- Sales
- Inventory management
- Cash handling
- Team management
- Problem solving
- Attention to detail
- Retail Loss Prevention
- Promotional Support
- Upselling
Accomplishments
- I once had such a good experience with customer service and upselling product knowledge that a customer wrote at letter to the president of the company and i was acknowledged via letter from the president personally.
Strengths
very determined will go above and beyond
very motivated fast learner
able to do fast paced work polite
respectful well mannered
strict at organizing
Timeline
Cart Attendant
Costco
03.2020 - 06.2022
Box Office Cashier
MJR Theatres
07.2017 - 01.2023
Sales Associate
Home Depot
06.2015 - 10.2017
Associate
Hot Topic
01.2011 - 09.2014
Stock Assistant
Hagopians world of rugs
06.2003 - 11.2010