Lucas Turner
Lakeland
Summary
Technical service professional with proven track record in troubleshooting and resolving complex technical issues. Known for strong customer service skills, effective communication, and ability to adapt to changing requirements. Expertise in diagnosing problems, providing effective solutions, and ensuring client satisfaction. Reliable team player focused on collaboration and achieving measurable results.
Overview
11
11
years of professional experience
Work History
Technical Service Representative
Customer Engineering Services
07.2014 - Current
- Documented support interactions for future reference and team assistance.
- Followed up with customers to verify customer satisfaction following service activity and problem resolution.
- Complied with all regulations and requests relating to customer privacy, safety, and security.
- Performed diagnosis of all contractual equipment and equipment failures via in-person inspection and phone-based consultation.
- Enhanced satisfaction by providing timely and effective support to all Fuji and CES customers
- Refined my troubleshooting procedures based on real-world experiences and shared team knowledge.
- Diagnosed severity of customer issues, escalating tickets to support in a timely manner in an effort to mitigate customer down time when or if required.
- Consistently met or exceeded performance metrics related to time on site, first time fix rate, and overall customer satisfaction.
- Assisted QST team with multiple rounds of inspections and preventative maintenance
Education
Associate of Science - Biomedical Equipment And Technology
South Florida State College
Sebring, FL05-2012
Skills
- Network support
- Software installation
- System maintenance
- Technical support
- Hardware configuration
- Customer service
- Verbal and written communication
- Decision-making
- Ticket management
- Product troubleshooting
- Technical troubleshooting
- Hardware troubleshooting
Timeline
Technical Service Representative
Customer Engineering Services
07.2014 - Current
Associate of Science - Biomedical Equipment And Technology
South Florida State College
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