Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lucas Walker

Lucas Walker

Fayetteville,AR

Summary

Dynamic Retail Store Manager with a proven track record at MobileOne LLC, excelling in sales growth and customer service. Adept at coaching teams to exceed targets and implementing strategic merchandising that enhanced store performance. Recognized for strong decision-making and a friendly approach, driving customer satisfaction and loyalty through effective upselling techniques.

Overview

10
10
years of professional experience

Work History

Retail Store Manager

MobileOne LLC
10.2019 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Assisted with hiring, training and mentoring new staff members.

Apple Specialist

Best Buy
10.2017 - 11.2019
  • Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
  • Educated customers on device usage, ensuring seamless integration into their daily lives.
  • Streamlined store operations by efficiently managing inventory and maintaining optimal stock levels.
  • Conducted workshops for new Apple product users, fostering a supportive learning environment for all participants.
  • Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
  • Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
  • Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
  • Developed strong relationships with clientele through attentive listening skills, understanding their unique requirements before suggesting suitable solutions for their technology needs.
  • Boosted sales performance through the effective demonstration of product features and benefits.
  • Retained a loyal customer base by consistently delivering on promises, providing exceptional service, and always going the extra mile to address individual needs.
  • Supported store management with administrative tasks including scheduling appointments, processing transactions, and handling customer inquiries professionally.

Lowes Warehouse and Sales

Lowes Home Improvement Center
01.2015 - 03.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

NorthWest Arkansas Community College
Bentonville, AR

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Highly motivated
  • Decision-making skill
  • Friendly and outgoing
  • Dependable and reliable
  • Sales growth
  • Store maintenance
  • Coaching and mentoring
  • Sales leadership
  • Scheduling
  • Goal setting
  • Store opening and closing
  • Strategic planning
  • Hiring and training
  • Upselling and cross selling
  • Shrinkage control
  • Store operations
  • Quality assurance
  • Merchandising
  • POS systems
  • Sales expertise
  • Friendly and positive
  • Team motivation
  • Bank and safe deposits
  • Sales strategies
  • Sales coaching

Accomplishments

  • Promoted to Store manager in only 1 year.
  • Record breaking sales month to month as a sales rep.
  • Joined 600k club in MobileOne GP sales.
  • Sent out and Opened T-Mobile Authorized retail location Stores in California.
  • Record Breaking credit card and Total Tech / Gross Profit sales at Best-Buy.

Timeline

Retail Store Manager

MobileOne LLC
10.2019 - Current

Apple Specialist

Best Buy
10.2017 - 11.2019

Lowes Warehouse and Sales

Lowes Home Improvement Center
01.2015 - 03.2017

High School Diploma -

NorthWest Arkansas Community College

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Lucas Walker