Lucas Wedderburn
Dublin,CA
Summary
Results-driven operations professional with extensive experience managing daily operations of a busy pet-care facility. Expertise in animal behavior, customer service, and basic grooming procedures, ensuring adherence to high safety and service standards. Committed to leveraging knowledge in dog grooming and operational management to improve team performance and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Operations Manager
DOGTOPIA
Danville, CA
01.2022 - Current
- Managed day-to-day operations of busy pet-care facility, ensuring safe and efficient service.
- Supervised and coached team to maintain adequate staffing levels for daily demands.
- Served as primary contact for customers, building relationships and resolving concerns.
- Enforced safety and cleanliness standards to uphold a professional environment.
- Addressed employee issues, customer complaints, and operational challenges under pressure.
- Coordinated workflow, supply needs, and operational priorities for efficient business operations.
- Provided basic grooming services, including bathing, nail trimming, and ear cleaning.
- Cultivated strong customer relationships to enhance loyalty and retention.
Courtesy Clerk
Safeway
Dublin, California
10.2019 - 04.2020
- Assisted customers with inquiries and provided exceptional service.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Carried out special orders requested by customers promptly and efficiently.
- Maintained cleanliness of checkout areas and store floors.
- Oversaw collection of shopping carts from parking lot to maintain clean, organized area.
- Took unwanted items from checkout to the proper location.
Education
High School Diploma -
Dublin High School
Dublin, CA06-2021
Skills
- Operations management
- Team leadership
- Employee training and development
- Customer service and support
- Basic dog grooming
- Facility operations
- Safety and compliance
- Inventory management
- Sales retention strategies
- Problem solving
- Dog behavior
Core Management Skills
- Operations Management
- Team Leadership
- Employee Training & Development
- Customer Service
- Conflict Resolution
- Facility Operations
- Safety & Compliance
- Inventory & Supplies
- Sales & Customer Retention
- Problem Solving
Target Positions
- Dog Groomer
- Assistant General Manager
- Operations Manager
- Store Manager
- Assistant Store Manager
- Department Manager
Summary
Operations & General Management Professional, Results-oriented operations professional with 4 years of hands-on management experience leading daily operations at Dogtopia in Danville, CA. Experienced in employee supervision, training, customer service, facility operations, safety, conflict resolution and maintaining high service standards in a fast-paced, customer-facing environment. Proven ability to take ownership, solve problems independently and keep a business operating efficiently. Seeking a management or operations position with an organization that values leadership, accountability, customer experience and growth.
Additional Qualifications
- Four years of progressive management and operational experience
- Comfortable leading teams and working directly with customers
- Strong communication, organization and problem-solving abilities
- Able to work independently and make decisions in fast-paced environments
- Available for full-time management opportunities
Timeline
Operations Manager
DOGTOPIA
01.2022 - Current
Courtesy Clerk
Safeway
10.2019 - 04.2020
High School Diploma -
Dublin High School